Current jobs related to Consumer Engagement Associate - Kuala Lumpur, Kuala Lumpur - TDCX MY
-
Digital Associate
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Japan Tobacco International (JTI) Full time 40,000 - 80,000 per yearDigital AssociateThe Digital Associate manages the Connexus platform for the JPP Trade Loyalty Program and supports digital consumer initiatives across Combustibles and Reduced Risk Products (RRP). The role ensures smooth platform operations, oversees content and activity tracking, drives engagement improvements, and handles technical troubleshooting with...
-
Social Auditor
8 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bureau Veritas Consumer Products Services Full time 40,000 - 60,000 per yearCompany DescriptionA division of Bureau Veritas group, Bureau Veritas Consumer Products Services (BVCPS) is the world's leading concept-to-consumer quality assurance and compliance services provider.Locations in 40 countries with over 6,500 employees, BVCPS help to enhance and protect the value of greatest business assets: Brand, People & Customers.To scope...
-
Growth & Customer Engagement, Senior Associate
7 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oyen® Insurance Full time $40,000 - $80,000 per yearAbout Oyen Pet InsuranceOyen is Malaysia's pioneering digital pet insurance platform: offering seamless, tech-enabled protection and healthcare benefits for pet owners. Our platform combines digital-first customer experiences with smart underwriting, claims automation, and partner integrations.Since inception, we have provided close to RM500M worth of pet...
-
Consumer & Litigation Counsel
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Full time 300,000 - 450,000 per yearAbout AgodaAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Santen Full time 60,000 - 180,000 per yearCompany DescriptionSanten is a specialized life sciences company with a proud 130-year heritage focused exclusively on ophthalmology. As a Japan-originated, global company with our footprint in over 60 countries, we are dedicated to delivering innovative treatments and digital solutions for eye health and addressing vision-related social issues for...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Santen Full time $90,000 - $120,000 per yearCompany DescriptionSanten is a specialized life sciences company with a proud 130-year heritage focused exclusively on ophthalmology. As a Japan-originated, global company with our footprint in over 60 countries, we are dedicated to delivering innovative treatments and digital solutions for eye health and addressing vision-related social issues for...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Teach For Malaysia Full time 36,000 - 72,000 per yearRole: Stakeholder Engagement and Recruitment, Senior AssociateStart Date: ImmediateEmployment Type: Full time, 1-Year Contract (Renewable)Location: Kuala Lumpur, MalaysiaReporting Line: Strategic Programmes Recruitment ManagerRole PurposeAttracting, selecting and supporting high-potential STEM educators within the Ministry of Education Malaysia in order to...
-
Regional Consumer and Digital Solutions Manager
8 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Santen Full timeCompany DescriptionSanten is a specialized life sciences company with a proud 130-year heritage focused exclusively on ophthalmology. As a Japan-originated, global company with our footprint in over 60 countries, we are dedicated to delivering innovative treatments and digital solutions for eye health and addressing vision-related social issues for...
-
Associate Analyst
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mintel Full time 80,000 - 120,000 per yearFrom fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.We're looking for an...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Santen Full time 90,000 - 120,000 per yearCompany DescriptionSanten is a specialized life sciences company with a proud 130-year heritage focused exclusively on ophthalmology. As a Japan-originated, global company with our footprint in over 60 countries, we are dedicated to delivering innovative treatments and digital solutions for eye health and addressing vision-related social issues for...
Consumer Engagement Associate
2 weeks ago
#BeMore
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at
work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and
start your journey to #BeMore
Top reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentoredby expertsin your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Candidate must possess at least a Bachelor's Degree, Professional Degree, or Master's Degree in any field.
- A minimum of 1 year of working experience as a Nutritionist or Dietitian in a related field is required for this position.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, along with good phone etiquette (pace, tone, voice quality, grammar, and articulation).
- Proficient in handling calls, emails, and live chat.
- Able to work on a 9.00am - 6.00pm (Mon - Friday)
- Excellent verbal and written communication skills in English, supporting the global market.
- Must be able to join by October 2025
Who is TDCX?
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit
