E-commerce Operations

Role Overview

We are looking for a highly experienced, hands-on E-commerce Operations & Growth Manager who will act as the business owner for our entire online revenue ecosystem across (Shopify) and key marketplaces (Shopee, Lazada, Amazon).

You will own the full P&L for all online channels and ensure strong performance across operations, stock planning, commercial execution, traffic growth, conversion, and retention, partnering closely with Commercial, Operations, Creative, and Supply Chain teams to deliver sustainable, profitable growth across multiple markets.

Key Responsibilities

1. Full P&L Ownership Across All Online Channels

• Own sales targets, revenue performance, margins, and cost efficiency for , Shopee, Lazada, and Amazon

• Lead forecasting, budgeting, promotion planning, and monthly commercial reviews

• Balance growth with profitability through careful pricing, discounting, and stock allocation

2. End-to-End Operational Management

• Oversee daily operations including inventory planning, replenishment, warehousing coordination, and fulfilment

• Maintain platform hygiene including listings, variations, bundles, compliance, and marketplace SOPs

• Resolve operational issues quickly such as order errors, stock discrepancies, logistics delays, and customer escalations

3. Marketplace Execution (Shopee, Lazada, Amazon)

• Manage storefronts end-to-end including ranking, conversion, ratings, logistics, and advertising tools

• Execute weekly optimization such as keyword updates, PDP improvements, vouchers, and campaign participation

• Work with platform representatives to maximize visibility during Mega Campaigns

4. (Shopify) Performance

• Maintain and optimize product pages, merchandising flows, homepage layouts, and navigation

• Implement conversion rate improvements across PDP, cart, checkout, and funnel stages

• Handle integrations, apps, tracking, and basic troubleshooting

5. Paid Performance and Creative Execution

• Work with the Marketing team to execute and optimize Meta, Google, TikTok, and marketplace ads

• Build briefs for conversion-focused creative assets such as banners, ads, landing pages, and product imagery

• Monitor ROAS, CAC, traffic quality, and the performance of ad-to-product journeys

6. CRM, Retention, and Customer Experience

• Execute EDM and SMS campaigns using Klaviyo, Mailchimp, or similar tools

• Build replenishment flows, win-back sequences, loyalty mechanics, and upsell programs

• Improve customer experience through reviews, ratings, SLAs, and post-purchase journeys

7. Analytics, Reporting, and Insights

• Maintain dashboards for sales, inventory, ads, traffic, marketplace metrics, and profitability

• Identify problems early such as stockouts, ranking drops, or rising CAC and take corrective action

• Lead weekly performance reporting with clear insights and recommendations

8. Cross-Functional Leadership

• Work with Commercial on growth plans, category priorities, pricing, and promotions

• Coordinate with Supply Chain and Operations on demand planning and fulfilment excellence

• Align with Creative and Brand teams on campaigns, assets, and product launches

• Manage relationships with marketplace representatives, agencies, and vendors

Requirements

Essential Qualifications

• Minimum 8 years of hands-on e-commerce experience across and marketplaces

• Mandatory experience with Shopify, Shopee, and Amazon at an execution level

• Proven ability to own online P&Ls and drive revenue growth

• Strong operational experience including forecasting, stock planning, and marketplace mechanics

• Comfortable running or supporting Meta, Google, TikTok, and marketplace ads

• Analytical with confidence in Google Analytics, marketplace dashboards, and spreadsheets

• Strong understanding of marketplace SEO, advertising tools, voucher mechanics, and promotion planning

• Strong communicator with good interpersonal skills and a decent command of english

Preferred Qualifications

• Background in FMCG, food, or high-volume consumer goods

• Experience with Amazon Seller Central and APAC workflows

• Understanding of SEO and SEM for both Shopify and marketplace environments

• Experience working with creative teams on e-commerce content

Personal Attributes

• Acts like an owner with a high level of accountability and detail

• Organised and process-driven

• Data-focused and able to make fast, informed decisions

• Strong communicator and effective collaborator

• Practical problem-solver with strong follow-through

What We Offer

• E-commerce ownership of a fast-growing brand across multiple markets around the world

• A supportive company, team culture and work environment

• Direct influence on brand growth, customer experience, and regional expansion

• Competitive salary with opportunities for development

About The Golden Duck:

The Golden Duck (TGD) is a manufacturer and distributor of gourmet snacks. Founded and headquartered in Singapore, TGD is one of the companies responsible for the now globally-raved-about Salted Egg Yolk flavour.

Since inception, TGD's innovative snack creations have been enjoyed by millions of taste buds from over 20 countries and featured on countless media houses worldwide – including Forbes, Business Times, Channel News Asia, Saveur, South China Morning Post, and other.

TGD has since expanded our flavour range to cater to a deluge of cravings. We feature some of the most dish-accurate and inspired Asian gourmet snacks, including Singapore Chilli Crab, Sichuan Mala, and Bangkok Tom Yum Goong and Thai Style Chilli Lime.

In 2024, The Golden Duck has launched their own line of canister crisps, with winning flavours like Truffle Wagyu, Sour Cream & Sriracha, and Kombu Seaweed Butter, bringing a new edge of excitement to a time-tested category of snacks.

Our Purpose Statement:

Rooted in Asian culture, we promote kinship through the joy of sharing great snacks.

Our Company Values:

Ø WE HAVE EACH OTHERS' BACK

Ø WALLS DOWN, MASKS OFF, CHECK YOUR EGOS AT THE DOOR

Ø WE KNOW OUR SH*T

Ø GET IN THE ARENA

Ø WE DON'T STOP TILL WE WIN