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Retail Supervisor

2 weeks ago


Johor Bahru, Johor, Malaysia WELL PHARMACY SDN. BHD. Full time 3,500 - 6,000 per year

Customer Care

·       Welcome customers warmly and guide the team to deliver great service

·       Provide accurate product information and recommendations

·       Manage and resolve customer complaints calmly and professionally

·       Suggest ideas to improve customer experience and outlet performance

Sales & Performance

·       Promote product knowledge, sales campaigns and membership benefits

·       Monitor sales trends and recommend improvements

·       Ensure smooth, fast, and friendly checkout experience

Store Operations

·       Oversee daily outlet operations to ensure efficiency and cleanliness

·       Maintain attractive displays and accurate product pricing

·       Ensure proper stock handling using FIFO/FEFO methods

·       Receive, verify, and store incoming stock

·       Monitor product movement and update the Branch Manager

·       Support stock counts and prepare for audits

·       Ensure opening and closing checklists are completed daily

Team Leadership

·       Lead, motivate and support the outlet team

·       Train new team members and guide their development

·       Assist with daily tasks assignments and performance checks

·       Help plan staff schedules to ensure full coverage

·       Foster a positive and collaborative team culture

Compliance & Support

·       Follow company SOPs and ensure team adherence

·       Complete any additional tasks assigned by the Branch Manager or Management