Executive Housekeeper

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia MANA MANA SUITES SDN BHD Full time

Job Purpose: To lead, standardize, and enforce housekeeping operations across a cluster of Mana Mana properties. This role is pivotal in ensuring each property delivers on Mana Mana's cleanliness promise, brand standards, and operational goals. The Cluster Executive Housekeeper oversees manpower, training, quality control, stock, and interdepartmental coordination while managing performance, cost, and compliance to uphold an exceptional guest experience.

Key Responsibilities:

1. Cluster Housekeeping Operations

  • Supervise daily cleaning activities, room turnover, public area maintenance, and linen quality across all sites.
  • Monitor readiness and cleanliness KPIs (e.g., ≥95% room readiness by 3:00 PM).
  • Enforce and audit SOP execution at every property.

2. Manpower & Cost Control

  • Manage housekeeping headcount, shift planning, and roster deployment based on occupancy and budget.
  • Control staff cost in accordance with company's cost-per-room and labor ratio standards.
  • Monitor attendance, productivity, overtime, and deploy relief manpower where necessary.

3. Training, Development & Staff Discipline

  • Conduct monthly training and grooming sessions for all housekeeping staff.
  • Evaluate and appraise performance of Housekeeping Supervisors and team members.
  • Enforce disciplinary actions, reinforce company values, mission, and compliance guidelines.
  • Train all site supervisors to independently manage incidents and daily issues without constant escalation.

4. Special Projects & Quality Spot Checks

  • Plan and execute cluster-wide initiatives (e.g., deep cleaning, pest control, curtain steaming).
  • Monitor timelines and standards via on-site audits and post-project QC checklists.
  • Submit monthly report on project completions and standards achieved.

5. Cross-Department Collaboration

6. Systems & Inventory Oversight

  • Oversee stock levels of linens, guest amenities, chemicals, and equipment across all properties.
  • Use HubOS, eZee, and Procurement System to track inventory movement, issue, and replenishment.
  • Maintain ≤3% variance during monthly stock takes and monitor CPOR-related stock usage.

7. Linen Management & Vendor Coordination

  • Monitor laundry vendor performance, including turnaround times, quality of pressing, folding, and delivery schedule.
  • Train on-site supervisors to identify, resolve, and report issues with laundry vendors with minimal escalations.

Required Skills & Experience:

  • Minimum 5 years in housekeeping leadership, including 2+ years in multi-property or cluster management.
  • Proficient in HubOS, eZee, Google Sheets, and hospitality procurement systems.
  • Strong audit skills and attention to operational detail.
  • Confident trainer and performance evaluator.
  • Fluent in Bahasa Malaysia and English; Mandarin is a plus.
  • Able to travel daily between sites within Klang Valley.

Job Type: Full-time

Pay: RM5, RM7,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

  • Executive Housekeeper

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur International Hotel Full time 68,000 - 81,600 per year

    Job Title: Executive Housekeeper – Pre-Opening & Housekeeping Excellence LeaderLocation: Kuala Lumpur International Hotel, MalaysiaReports To: Hotel Manager / General ManagerClassification: Full-Time, Department HeadA highly motivated, detail-oriented, and inspirational Executive Housekeeper to lead the pre-opening and operational excellence journey of our...

  • Assistant Housekeeper

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time 50,400 per year

    The Assistant Housekeeper will assist the Executive Housekeeper to manage and coordinate the daily operations of the Housekeeping Department and supervise the performance of housekeeping attendants, laundry attendants, public area cleaners, linen attendants, gym and pool attendants and floor supervisors. Also participates in and enforces quality assurance...

  • Housekeeping Supervisor

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES Full time 20,000 - 60,000 per year

    Housekeeping Supervisor – Room will be responsible for maintain guest rooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards. He/ She is also responsible for supervising room attendants to deliver an excellent Guest...

  • Executive Housekeeper

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aloft Hotels Full time 40,000 - 80,000 per year

    Additional InformationJob Number Job CategoryHousekeeping & LaundryLocationAloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeManagementJob SummaryResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if...

  • Housekeeping Supervisor

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sofitel Damansara Kuala Lumpur Full time 40,000 - 60,000 per year

    Job Summary:The Housekeeping Supervisor (Rooms) is responsible for supervising and coordinating the activities of Room Attendants to ensure that guest rooms and public areas meet the hotel's high standards of cleanliness, presentation, and service excellence.Key Responsibilities:Supervise and inspect guest rooms, corridors, and service areas to ensure...

  • housekeeping coordinator

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Planet Mentari Sdn Bhd Full time 19,200 - 36,200 per year

    Administrative & ReportingServe as the primary point of contact for all housekeeping-related communications, coordinating with the floor supervisor, public area supervisor, and other necessary departments.Update room status in the hotel's property management system (PMS) based on reports from floor supervisors.Prepare and maintain various departmental...

  • Housekeeping Executive cum General Maintenance

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Synergy Staffing Full time 32,400 - 60,000 per year

    Company :WIT Ventures Sdn BhdPosition : Housekeeping Executive cum General MaintenanceLocation : Midfields Square East, B2-42A-1, Dataran Niaga Sungai besi, Jalan 11/108c, Sungai Besi, 57100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (HQ)Working hours:5 days per week Day Shift: 9.00am to 9.00pm (2 hours break)Night Shift: 9.00pm to 9.00am (2 hours...

  • Housekeeping Supervisor

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES Full time 30,000 - 60,000 per year

    Housekeeping Supervisor - Public Area is responsible for the cleanliness of hotels public areas including hotel exteriors. He/ She also need to train and inspect the performance of assigned public area attendants ensuring that all procedures are completed as per the hotel's operating standards. In charge and supervises cleaning activity of areas including...

  • Housekeeping Attendant

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Four Seasons Hotels and Resorts Full time 30,000 - 60,000 per year

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Researcher (Fresh Graduate)

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BTI Executive Search Pte Ltd Full time 30,000 - 60,000 per year

    The role of the Researcher is to directly and indirectly contribute to the Consultants' job assignments and Executive Search solutions such as retainer assignment, market mapping and talent mapping. Proactively in assisting consultants to deliver a satisfaction result to their clients' requirement. Your key contribution not only to help consultants to...