IT System Analyst

23 hours ago

Petaling Jaya, Selangor, Malaysia McDonald's Malaysia- Gerbang Alaf Restaurants Sdn Bhd Full time 60,000 - 80,000 per year

Job Purpose: The IT System Analyst will play a supportive role in the management, maintenance, and enhancement of the organization's core enterprise systems and infrastructure. This position offers a foundational opportunity for a highly motivated individual to learn and grow within a dynamic technology environment, contributing to the stability and efficiency of critical business operations.

Key Responsibilities:

  • System Operations & Reliability

  • Monitor and manage enterprise technology platforms to ensure smooth operation, consistent adherence to Service Level Agreements (SLAs), and alignment with business requirements.

  • Resolve issues promptly based on severity, escalating complex technical problems to vendors or senior team members for timely resolution.
  • Support periodic system maintenance activities, including coordinating communication with business users, providing standby support, and conducting smoke testing.

  • Project & Enhancement Management

  • Support the design and implementation of projects and initiatives with business stakeholders, IT representatives, and vendors to enhance system performance, expand features, or add new functionalities.

  • Participate in the full lifecycle of new modules or enhancements, from requirements gathering and development to testing and deployment on the Enterprise Systems platform.
  • Assess business enhancement requests, conduct thorough testing, and facilitate the rollout of approved system enhancements to the market.

  • Collaboration & Support

  • Collaborate effectively with cross-functional teams to troubleshoot and resolve technical problems across various systems.

  • Provide direct technical assistance and support for user requests related to enterprise systems.

  • Continuous Improvement & Innovation

  • Stay current with emerging technologies and solutions, providing recommendations that can simplify end-user processes and lead to overall system improvements within the organization.

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field.
  • 1 year of experience in an IT System Analyst, systems administration, Application Support or related technical role.
  • Demonstrated experience with enterprise applications and systems (e.g., BackOffice, CRM, HRMS systems).
  • Experience in system monitoring, incident management, and basic troubleshooting.
  • Knowledge of database concepts and basic SQL querying is a significant advantage.
  • Exposure to cloud platforms (e.g., AWS , Google Cloud) and IT Service Management (ITSM) principles (e.g., ITIL) is beneficial.
  • Strong analytical and problem-solving abilities.
  • Excellent communication skills (verbal and written) in English.
  • Proactive, self-motivated, and able to work both independently and as part of a team.
  • Attention to detail and good organizational skills.
  • Ability to work effectively under pressure and manage multiple tasks.
  • Fresh graduates encourage to apply.

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