Customer Service Executive

6 hours ago

Petaling Jaya, Selangor, Malaysia a-ca5c-41f2-9b24-420ab7e84f88 Full time 24,000 - 36,000 per year

Working Hours:

Monday to Friday, 9:00 AM to 6:00 PM. Sometimes might be required to work on Saturday or Sunday to attend events.

Position Overview:

The Executive, Marketing & Customer Service plays a key role in supporting the company's brand growth, event participation, and customer satisfaction. This role focuses on executing marketing campaigns to drive registration, managing digital platforms, and ensuring prompt and effective customer support. The ideal candidate is creative, customer-focused, and digitally savvy.

Goals:

- Drive Event Registrations: Execute targeted marketing campaigns that convert interest into sign-ups.

- Build Brand Presence: Support brand visibility through engaging content and social media activity.

- Deliver Excellent Customer Service: Respond to customer feedback efficiently while maintaining a high standard of service.

Roles & Responsibilities:

Marketing Campaigns

  • Assist in planning and executing marketing campaigns across digital and offline channels.

  • Track and analyze performance of marketing initiatives to improve reach and conversion.

  • Support the creation of marketing content that resonates with target audiences.

Digital & Social Media Management

  • Manage day-to-day activities on the company's social media platforms.

  • Curate, schedule, and post relevant content to drive awareness and engagement.

  • Monitor trends and suggest content ideas to keep the brand current and engaging.

  • Update website content as needed to support campaigns and promotions.

Customer Service

  • Respond to customer inquiries and feedback promptly via email, social media, and other platforms.

  • Log and track customer issues to ensure timely resolution.

  • Collaborate with internal teams to enhance the overall participant experience.

  • Proactively suggest improvements based on common customer feedback.

Requirements:

- Education: Bachelor's degree in Marketing, Business, Communications, or a related field.

- Experience: Minimum 2 years in marketing and/or customer service roles.

- Creativity & Strategic Thinking: Ability to support campaign execution aligned with business goals.

- Customer Focus: Passionate about delivering great service and understanding user needs.

- Analytical Skills: Able to interpret campaign data and customer feedback to suggest improvements.

- Communication: Strong written and verbal communication skills.

- Tech-Savvy: Comfortable using digital marketing tools, CRM systems, and social media platforms.

- Adaptability: Thrives in a fast-paced, evolving environment.

- Proactive Attitude: Willing to take initiative and contribute ideas to team discussions.

Performance Metrics (Scorecard):

  • Social Media Engagement: Growth in reach, interaction, and positive sentiment.

  • Participant Registrations: Conversion rate from marketing campaigns.

  • Customer Support KPIs: Speed and quality of response and resolution.

Job Types: Full-time, Fresh graduate

Pay: RM2, RM3,000.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Vision insurance

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Rate your English speaking ability from 1 to 10
  • What is your expected salary?

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)

Work Location: In person

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