Nail Salon Coordinator

2 days ago

Johor Bahru, Johor, Malaysia Agensi Pekerjaan EMA Sdn. Bhd. Full time 30,000 - 36,000 per year

About the company:

Our client is a leader in providing rejuvenating massage experiences and holistic wellness. Committed to creating a nurturing environment for both clients and employees, they offer a range of indulgent treatments, including manicures, pedicures, and waxing services. They aim to be a trusted partner in their clients' journey towards holistic wellness and self-care.

About the role:

This is a role that is strongly focusing on providing exceptional customer service to our customers and ensure efficient scheduling for our nail artists. Your responsibilities will include managing customer communications, scheduling appointments, handling administrative tasks, and keeping up with salon services and trends.

You will the first point of contact for our appointment and walk-in customers, and ensuring the customers walk out from the salon feeling well-pampered for the day.

Key Responsibilities:

  • Customer Service: Greet and assist customers, introduce salon services, and ensure a relaxing experience. Respond to inquiries via phone, email, or messaging platforms.
  • Appointment Management: Schedule and confirm appointments, send reminders, and coordinate with the team to maximize efficiency.
  • Administrative Tasks: Update schedules, handle financial transactions, and prepare daily and weekly reports.
  • Management: Attend regular meetings with management to report on workplace issues, staff concerns, and customer feedback confidentially.

Requirements:

  • Minimum SPM or equivalent educational qualification.
  • At least 1 year in the relevant industry is preferred, or prior experience in customer service-related job
  • Able to communicate with customers in English and Mandarin.
  • Strong interpersonal skills to build relationships with customers and be the ambassador for the nail salon in terms of professional and friendly service

Our client places a high value on attitude and a willingness to learn in a fast-paced environment. They offer abundant opportunities for growth and development within the business. If you're ready to be part of an ambitious, people-oriented team, we'd love to hear from you

EA License: JTKSM1333

Job Types: Full-time, Permanent

Pay: RM1, RM3,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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