Sale Support Manager

7 hours ago

Subang Jaya Selangor, Malaysia TG Malaysia Full time

Job Description :

Account Management Support and Sales Support Team Lead

  • Provide support to the development and maintenance of customer relationships with Global Accounts, in line with
  • SLA and customer needs, to enhance overall client portfolio, safeguard sales revenue and ensure customer
  • satisfaction
  • Ensure SOP's being in place to safeguard correct customer handling and business execution by Operations
  • Conduct centrally the pricing request for Global Accounts outside of tender process to enable competitive pricing and increase wallet share.
  • Work with NSM to develop and publish:
  • Business cases & showcases
  • Customer Cards and Strategic Account Plans – Regional and Country level
  • MBR and QBR presentations and data
  • Complete bids, proposals, RFQ, RFI for presentation to customer and follow up of quotations.
  • Assist with generating SOP's for new business to ensure proper and smooth operation and implementation.
  • Gather, consolidate and analyse data to create reports on performance statistics/KPIs, market information and client activities.
  • Execute on-time reporting for customers.
  • Whenever applicable, helps to coordinate customer training and functions in co-operation with key stake holders from the regional team.

New Business

  • Compiles lists of prospective customers for use as sales leads (on request i.e. web research, cold calling,
  • networking, and research).
  • Handles inbound sales lead calls and passes these onto the NSM for allocation.
  • Develops and compiles Sales collateral in co-operation with the Regional BD Team.
  • Responds to quotation requests as well as concerns and questions of prospective and existing customers; complete bids, proposals, RFQ, RFI for presentation to customers and follow up of quotations.

Sales Administration & Support

  • Prepare CRM reports and monitor staff performance relating to CRM mandatory data entry standards.
  • Enter new customer data and other sales data for current customers into CRM.
  • Work with all sales personnel within the country to keep account activities and literature up to date.
  • Execute on-time reporting for NSM & other BD team members.
  • Submit management information related to performance as well as the opportunity pipeline, to enable the NSM to steer and take corrective actions if applicable.
  • Support NSM on yearly budgeting process.
  • Deploy and maintain customer & team portals in order to manage central availability of documentation and information. Coordinate the upload of documents. Administer portal setup and user rights.
  • Report applicable management information to NSM.
  • Coordinate team meetings, take and distribute minutes
  • Other general administrative tasks that may occur on an "ad hoc basis"
  • Prepares presentations, meeting agendas and travel itineraries (i.e. overseas visitors)
  • Assist yearly customer surveys related to the quality of the services

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