Cloud System Engineer

2 days ago

Level Menara Prestige No Jalan Pinang Kuala Lumpur, Malaysia Tungsten Automation Full time 1,000,000 - 1,200,000 per year

The Cloud Systems Engineer will be responsible for managing, monitoring, and optimizing cloud-based
systems while providing L2/L3 technical support for enterprise cloud services. The ideal candidate will
have hands-on experience in cloud infrastructure, scripting, and troubleshooting, ensuring high availability
and performance for customers.

KEY RESPONSIBILITIES

Cloud Infrastructure & Support:

  • Provide back-end cloud support for customer-facing teams, ensuring SLA compliance
  • Monitor cloud services (AWS/Azure) for performance, security, and cost optimization
  • Troubleshoot and resolve escalated cloud infrastructure issues (VM, networking, storage, DB)
  • Analyze and troubleshoot customer file issues (XML, JSON formats) when required for investigations
  • Maintain internal knowledge base (Confluence, KB articles) for incident resolution

Automation & Optimization:

  • Develop and maintain automation scripts (PowerShell, Python, Bash) for cloud operations
  • Knowledge in CI/CD pipeline improvements (Docker, Kubernetes, Terraform - This is a plus)
  • Identify and implement cost-saving measures in cloud resource usage

Collaboration & Compliance:

  • Work with DevOps, Security, and IT teams to ensure Cloud best practices
  • Document processes and ensure compliance with IT security policies (ISO 27001, SOC 2)
  • Participate in on-call rotation with on-call allowances

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