F&B Captain

Location: AVI Pangkor Beach Resort

Department: F&B

We are looking for a responsible, service-driven F&B Captain to support daily operations and ensure our guests enjoy a smooth and memorable dining experience.

Job Responsibilities

• Act as the shift leader and support the Supervisor in managing daily operations and overseeing the service team on the floor.
• Conduct pre-opening checks to ensure tables are properly set, cutlery is polished, condiments are replenished, and buffet areas are ready for service.
• Allocate service stations to F&B Assistants and ensure proper table coverage.
• Assist with guest seating, present menus, and take food & beverage orders when required.
• Verify all order slips before sending to the kitchen and ensure correct items are served to the correct guests.
• Monitor the sequence of service, ensuring timely clearing, beverage refills, and upselling of menu items.
• Guide and support junior staff during service; correct errors promptly and discreetly.
• Handle minor guest requests or complaints and escalate issues to the Supervisor when necessary.
• Conduct side-duty checks (condiments, cutlery, glass polishing, etc.) before and after service.
• Supervise banquet/event setups: assign tasks, check table layouts, and ensure smooth service flow during functions.
• Prepare simple reports/logbook entries on shift issues, guest feedback, and operational needs for Supervisor/Executive review.
• Record daily sales, upselling achievements, and guest counts to support P&L tracking.
• Monitor proper handling of food & beverage items to reduce wastage and breakage.
• Report discrepancies in sales postings, discounts, or complimentary items to the Supervisor.
• Ensure accurate side-duty stock counts (linen, glassware, condiments) for monthly cost tracking.
• Provide monthly feedback on service-related costs such as breakage or staff meal wastage.

Benefits

• Hostel Provided
• Meals Provided
• Birthday Treat
• Medical Benefits

Requirements

• Certificate in Hospitality/Hotel Management or related field.
• Minimum 1 year experience as F&B Captain or senior F&B Assistant.
• Experience in the hotel industry is an added advantage.
• Fluent in Bahasa Malaysia and English.
• Good leadership, communication, and teamwork skills.
• Ability to work shifts, weekends, and public holidays.

Job Type: Full-time

Pay: RM1, RM2,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Pangkor: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Do you have a valid Typhoid vaccination?
• Do you have a valid Food Handling certificate?

Experience:

• F&B Captain: 1 year (Preferred)

Work Location: In person