Business Strategy Analyst

1 day ago


Bandar Sunway Selangor, Malaysia Sunway Medical Centre Sdn Bhd Full time 60,000 - 120,000 per year

Job Description

A.    Operational Performance & Analytics

  1. Collect, analyze and interpret data related to hospital operations, COE performance, and patient census trends.
  2. Design and develop dashboards for management and business user performance tracking and reporting.
  3. Track and evaluate operational KPIs (e.g. length of stay, bed occupancy rate, turnaround time, throughput efficiency).
  4. Identify performance gaps and recommend process improvements or strategic initiatives to enhance patient flow, utilization, and productivity.
  5. Coordinate periodic performance review meetings and management reporting for the COO.

B.    Feasibility Studies & Business Planning

  1. Conduct feasibility and profitability analysis for new or expanding Centre's of Excellence, service lines, equipment investments, and partnership proposals.
  2. Assess revenue forecasts, cost structures, manpower requirements, and potential return on investment (ROI).
  3. Develop operational models to forecast demand, capacity, and financial performance.
  4. Prepare evidence-based reports and presentations for COO and/or hospital executive committee review.

C.    Strategic Decision Support

  1. Translate large data sets into actionable insights and strategic recommendations for COO/ Senior Management team.
  2. Provide analytical insights to support strategic decisions in service expansion, workflow optimization, and productivity improvement.
  3. Collaborate with Finance, Business Development (Local & International), and Clinical Services teams to ensure data consistency and actionable insights.
  4. Monitor key market trends and competitor benchmarks relevant to clinical and operational performance.

D.    Data Management & Reporting

  1. Create dashboards and performance scorecards to monitor operational efficiency and service delivery outcomes.
  2. Develop standardized reporting templates and performance scorecards for COE use.
  3. Ensure accuracy, timeliness, and data integrity in all reports submitted to COO/ Senior Management team.
  4. Utilize data visualization tools (e.g. Power BI, Tableau, Excel) for intuitive management dashboards.

E.     Stakeholder Collaboration

  1. Partners with Department Heads and COE leads to align operational objectives with hospital strategy.
  2. Support cross-functional improvement projects led by the COO Office.
  3. Prepare executive summaries and management presentation materials.

Job Requirement

  1. Degree in Healthcare Management, Business Administration, Economics or Data Analytics.
  2. Minimum 3 to 5 years of working experience in healthcare operations, management consulting or hospital strategy will be an added advantage.
  3. Must have experience with Power BI, Tableu, Advance Microsoft Excel and related business intelligence tools.
  4. Good problem solving skills.

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