Production Support Analyst

6 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia KGiSL Full time $40,000 - $80,000 per year

Production Support Analyst: # Activities


• Ensuring functionality and usability of the software applications are aligned with the organization's priorities and enabling Company employees to do their work effectively.


• Diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.


• Accountable for performing daily, weekly, monthly, quarterly, and yearly operations tasks required for the ongoing functionality of the software applications.


• Develop queries/reports of varying complexity and to troubleshoot and fix programmatic issues for some programming and debugging duties.


• Provide two tier supports to all applications and aid all end users and identify any issues in production.


• Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.


• Analyse all vendor applications and provide operational support to same and perform reviews.


• Administer and implement all new systems and ensure transition of plans to production


• Provide training to various new employees and assist with expert knowledge on all production processes.


• Document all production applications and resolve all application issues and answer all requests.


• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions


• Maintain knowledge on all hardware and operating system and update security associate technology.


• Analyse all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues


• Maintain effective relationships with various system administrators and development teams


• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.


• Ensure compliance with the requirements of local regulations and all other relevant statutory regulations and guidelines, as well as all relevant Company, Regional and GMI


• Group policies and procedures.


• Defining information system security requirements as regards to information availability, confidentiality and integrity

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