Relationship Manager

4 days ago

Bangsar Kuala Lumpur, Malaysia Amani Wellness Sdn Bhd Full time 30,000 - 60,000 per year

We are looking for a proactive, empathetic, and organized-driven Client Manager (Health & Wellness) to join ĀMANÏ Wellness Biohacking Club. You will play a crucial role in ensuring a seamless and personalized member experience by managing client onboarding, coordinating services across departments, monitoring progress, and fostering strong member relationships. The Client Manager bridges communication between members and multidisciplinary teams to ensure seamless service delivery and high client satisfaction.

KEY RESPONSIBILITIES

1. Client Onboarding and Relationship Management

  • Manage end-to-end onboarding for new members, including consultations, expectations setting, and first-day experience.
  • Build strong, trust-based relationships with assigned clients throughout their journey.

2. Program Coordination & Follow Up

  • Coordinate appointments, sessions, and consultations across departments (physiotherapy, diagnostics, coaching, etc.).
  • Ensure clients adhere to their personalized biohacking program and provide proactive follow-up.

3. Client Progress Monitoring

  • Track and report on client milestones using KPIs (e.g., body composition, energy levels, recovery metrics).
  • Communicate with clinical teams to ensure protocols are adjusted based on progress.

4. Service Recovery & Retention

  • Identify disengaged or unsatisfied clients early and take corrective action.
  • Work with operations and clinical teams to resolve complaints and recover member satisfaction.

5. Cross Department Liaison

  • Act as the communication bridge between clients and practitioners (physios, nutritionists, coaches, etc.).

Ensure alignment of goals and delivery across services.

6. Experience Optimization

  • Gather and analyze client feedback to improve experience.
  • Contribute ideas to enhance client journeys and program design.

JOB REQUIREMENTS

  • Degree in Biomedical Sciences, Nutrition, Pharmacy, or equivalent (non-practicing doctors encouraged to apply)
  • Excellent communication and relationship-building skills
  • Strong organizational skills; able to manage multiple priorities
  • Passionate about wellness, client outcomes, and innovation in healthcare
  • Team player, comfortable working cross-functionally across departments
  • Bonus: Interest in biohacking, diagnostics, or integrative health models

WHY JOIN US

ĀMANÏ isn't just a wellness space — it's a movement redefining what health, recovery, and performance look like in Asia. As a Client Manager, you'll be part of a visionary team working at the intersection of personalized care and science-backed innovation. You'll play a key role in supporting our members' transformative journeys through proactive service, expert coordination, and unwavering support.

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