Store Retail Supervisor- Bookstore concept

Job Description

1. Store Operations Management

• Ensure smooth daily store operations, including opening and closing procedures, POS system functionality, merchandising, and store cleanliness.
• Monitor product display standards, including replenishment, shelf height, and thematic displays according to company guidelines.
• Conduct regular store walkthroughs to ensure the cleanliness, organization, and safety of the sales floor, backroom, and work areas.

2. Inventory & Stock Control

• Manage goods receiving, replenishment, checking, and inventory counting processes.
• Maintain high inventory accuracy and prevent stock-out issues or expired items (food expiration for convenience stores; correct versions/ISBN for bookstores).
• Coordinate with the purchasing team on restocking needs, fast-moving items, slow-moving items, and promotional products.

3. Team Management & Scheduling

• Train store staff in cashiering, customer service, product knowledge, merchandising standards, and safety procedures.
• Prepare staff duty rosters to ensure sufficient manpower during key operating hours.
• Guide and supervise staff performance to improve execution, efficiency, and professionalism.

4. Customer Service & In-store Issue Handling

• Handle customer complaints, returns/exchanges, lost-and-found cases, and on-the-spot issues.
• Ensure staff maintain high service standards and a positive customer experience.
• Respond to unexpected situations such as product damage, POS system errors, or equipment malfunction.

5. Sales Performance & Promotion Execution

• Drive daily sales and support key categories (Convenience Store: FMCG, member cards; Bookstore: new releases, stationery, merchandise).
• Execute promotional activities including end-cap displays, special promotional zones, and seasonal themes.
• Review sales performance regularly and recommend strategies to increase revenue.

6. Safety & Loss Prevention

• Monitor and control store shrinkage caused by theft, damage, expiration, or scanning errors.
• Check CCTV operations, fire safety equipment, and overall store security.
• Ensure proper cash handling, shift handover procedures, and POS reconciliation accuracy.

7. Administration & Reporting

• Prepare and submit daily/weekly operational reports (sales, inventory, manpower, incidents).
• Maintain delivery documents, inventory forms, POS reports, and other administrative records.
• Support the implementation of company policies, staff training, and new operational procedures.

Experience Requirements

Supervisor-level Requirements:

• Minimum 2 years of retail experience (convenience store, bookstore, supermarket, department store, or F&B).
• At least 1 year of supervisory/leadership experience, such as:
• Senior Cashier / Senior Store Assistant
• Team Leader / Shift Leader
• Store Supervisor (any retail category)

Skills & Competency Requirements

• Strong knowledge of store operations (opening/closing, cashiering, stock count, replenishment, merchandising, stocktake).
• Ability to train and guide staff; strong leadership and team management skills.
• Able to independently resolve customer complaints and unexpected issues.
• Excellent time management with ability to plan schedules, handle shift changes, and manage manpower shortages.
• Basic computer skills (POS system, Excel, simple reporting).

Working Hours

• 6-day work week
• Shift options:
• 10:00am – 4:00pm
• 4:00pm – 10:00pm

Job Type: Full-time

Pay: RM3, RM4,500.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Language:

• Chinese (Preferred)
• English (Preferred)

Work Location: In person