IT Business Analyst – Flexible Customer Payments

What's the role?

​​​​Are you passionate about creating seamless, innovative payment experiences in the digital world?

​As a Junior IT Business Analyst for our Flexible Payments Program you will play a significant role in shaping the future payment solutions for our customers. This role is suitable for candidates who are curious and interested in acquiring technical knowledge in S/4HANA, S/4HANA Cloud environment. Furthermore, the ideal candidate would be keen on understanding the payment trends and contribute to the diverse initiatives that enhance customer payment experience, efficiency and operability in an integrated architecture SAP technology (i.e. SAP Digital Payments). ​​​

What You'll do

As a Junior IT Business Analyst for Flexible Payments you will drive requirements gathering by engaging with stakeholders, including business users, product owners, and technical teams, to identify, document, and validate requirements. You will work closely with senior business analysts on delivering improvements, enhancements and scalable solutions. In your role you will be instrumental in successfully shipping our product increments to our markets by actively participating in all stages of our product release process. You will contribute to ensuring the stability, reliability and performance of our product post-implementation by troubleshooting and work with technical teams to resolve issues in a timely manner. By maintaining clear documentation and tracking of issues, you will drive proactive measures and improvements to prevent future disruptions.

In this role you will be part of a highly motivated and professional team owning the initiative to drive customer payment experience based on scalable, secure and compliant set-up and thereby contributing directly to Hilti's Lead 2030 strategy

What You'll Bring

To help you succeed, we'll provide you with everything you need so that we're driving impact together from day one. You'll find a stable working environment, exceptional support, learning and development, and a great team around you. Here's what you'll need to bring with you:

• Bachelor's Degree and/or Master's Degree in Information Technology, Computer Science or other relevant education.
• Technical acumen and ability to work independently on tasks.
• Prior experience in business analysis within digital payments or financial technology in an S4/HANA (Private/Public) environment is a plus.
• Understanding of business processes in SD or FICO, in the context of a globally operating enterprise.
• Willingness to learn and develop yourself and your colleagues.
• Excellent communication skills, high commitment, self-responsibility, and customer orientation.
• Willingness to work in an international/virtual/geographically dispersed team.

What's In It for You

We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• A caring and performance-oriented culture.
• A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
• Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
• Click on the link to know more Kuala Lumpur | Hilti Careers

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.