Customer Care/ App support

2 days ago

KL Eco Kuala Lumpur, Malaysia Cartrack Malaysia Sdn Bhd Full time 40,000 - 60,000 per year

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Explain the different applications on our platform to customers and enhance Cartrack's position as the technology partner of choice.
  • Train customers on how to derive the most value from our Software-as-a-Service platform.
  • Ensure customer satisfaction and provide professional customer support.
  • Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
  • Responding promptly to customer inquiries and communicating with customers through various channels.
  • Providing feedback on the efficiency of the customer service process.
  • Identify opportunities to sell additional services and or Cartrack software applications to clients.
  • Compile daily efficiency and productivity reports.
  • Mixture of outbound and inbound calls

Requirements

  • Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
  • Experience in customer service/ retention is required. KPI will be measured.
  • Experience with technical troubleshooting is required.
  • Exposure with technical/app support is an added advantage.
  • Strong English communication is a MUST.
  • Either Mandarin or Cantonese communication is important for communication with customers.
  • Excellent communication and interpersonal skills.
  • Hands-on and a positive attitude.
  • Team player with a high level of energy and able to work independently.

Benefits

  • Daytime working hours only

  • Near LRT

  • Incentive

  • Performance bonus

-Annual Flexi-benefits

  • Medical & Insurance coverage

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