Customer Success

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.

At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

In the
Customer Success & Training Specialist
role, you will be responsible to assist and guide our merchants in ensuring that their onboarding journey with StoreHub begins on a successful note. You are expected to work autonomously to complete expected goals for numbers of projects taken live per month, self managing and prioritizing your work based on customer needs and StoreHub's requirements. With the
Customer Success & Training Specialist
guidance, merchants will be educated on the most effective ways to use our products or services in a smooth, hassle-free manner.

Key Responsibilities:

Comprehensive Training Delivery:

• Deliver thorough training sessions on Backoffice systems, POS features, and other StoreHub services.

Ongoing Merchant Support and Follow-Up:

• Maintain regular contact with merchants to address questions and ensure confidence in using the platform.

Upselling and Customer Feedback:

• Promote additional StoreHub features and services to maximize merchant value.
• Gather and analyze merchant feedback to improve onboarding and training processes.

Collaboration & Documentation:

• Work with internal teams to ensure smooth onboarding and resolve merchant challenges.
• Document training notes and progress in Salesforce for consistency and follow-up.

Skills and Qualifications:

• Education:
  Bachelor's degree in Business, Communication, or related fields.
• Certification as a trainer (e.g., Train-the-Trainer) is a bonus, as this role heavily involves delivering effective training sessions
• Experience:
• At least 1-2 years of experience in training, onboarding, customer service, or similar roles.
• Familiarity with CRM tools such as Intercom and Salesforce is preferred.
• Experience working in SaaS, retail, or F&B industries is an advantage.
• Soft Skills:
• Communication Skills:
  Strong verbal and written communication to simplify complex concepts for merchants.
• Problem-Solving Skills:
  Proactive and solution-oriented mindset to address merchant concerns.
• Attention to Detail:
  Ensuring all onboarding steps are completed accurately and efficiently.
• Adaptability:
  Ability to thrive in a dynamic, fast-paced environment with changing priorities.

Why Join Us?

• Collaborate with Dynamic Teams:
  Work alongside passionate and talented colleagues, contributing to the success of small businesses and driving real impact.
• Hands-On SaaS Experience:
  Immerse yourself in cutting-edge SaaS solutions tailored for the retail and F&B industries, gaining practical and valuable skills.
• Competitive Rewards:
  Enjoy a competitive salary package, performance-based incentives, and a range of attractive benefits.
• Career Growth Opportunities:
  Advance your career with clear progression paths, cross-functional exposure, and access to mentorship within a fast-growing company.
• Be Part of Success Stories:
  Work with high-profile, rapidly growing brands, helping them unlock their potential with StoreHub's solutions.

What makes working at StoreHub awesome (and refreshing):

• Our people -
  for real StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour.
  We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
• Cutting edge tools.
  If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort.
  We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE.
Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple Macbooks
  for everyone
• Free Season Parking
• Fully stocked fridge and pantry
• Coffee, snacks, and more yums
• Cutting edge tools.
  If something can be automated, we'll make it happen
• Medical and Dental
  Outpatient Visits + Medical Insurance
• Opportunities for career growth
  and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.