Retail Associate

About Valiram

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia's leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.

Learn more about us at

Valiram Brands:

• Beauty (Victoria's Secret, Bath & Body Works, Rituals, Molton Brown)
• Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)
• Accessories (Swarovski, Mont Blanc)
• Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
• F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party)
• Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega)

Why Join Valiram Retail?

1) Staff Discounts

Staff enjoy up to 30% discount across all our brands. Employees will be eligible for discount after 1 month of service.

2) Promotion + Salary Increases through Continual Training

We are committed to your training journey for 3 years duration starting with onboarding. We believe in long term training that leads to internal promotion and salary increments. In 2024, we successfully promoted 844 employees internally.

3) VClub Engagement

You can engage in curriculum activities on a monthly basis including badminton, hiking, running and language class, free of charge and meet other employees from across our brands and head office. All activities are free of charge

4) Wellbeing

Valiram have partnered with professional psychologists that are available on our 24/7 hotline and is complimentary for all employees.

5) Attractive Perks & Benefits

You will be entitled to monetary benefits such as Allowances, Bonus, Commissions, Sales Incentives, and Service Charges.

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

About the Role:

As a Senior Retail Associate/Retail Associate, responsible for creating and maintaining long-term relationships with customers to achieve sales goals. Represents the brand in a positive and professional manner to encourage recurring business. Assists customers in making informed choices by providing accurate product information and personalized service. Fosters a positive, engaging, and ethical working environment that enhances both customer satisfaction and team performance.

Key Responsibility Areas:

• Drive sales and achieve store targets
• Deliver excellent customer service
• Maintain brand image and standards
• Ensure store operations run smoothly
• Manage inventory and stock integrity
• Support reporting and documentation accuracy
• Develop product knowledge and skills

Key Requirements:

• Minimum 1–3 years of experience in retail, hospitality, or customer service environment.
• Strong communication and interpersonal skills; able to engage confidently with customers.
• Well-groomed and professional appearance, representing the brand image at all times.
• Sales-driven with the ability to meet and exceed individual and store targets.
• Detail-oriented with good organizational and follow-up skills.
• Team player with a proactive attitude and willingness to learn.
• Required to work on retail shift work, weekends, and Public Holidays (shift hours: 6am - 3pm, 10am - 7pm & 3pm - 12am)
• Willing to work in Kuala Lumpur International Airport (KLIA).