Customer Support Officer

18 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time 40,000 - 60,000 per year
Customer Support Officer

Location : Kuala Lumpur

Contract :1 year

Working days & hours : Monday – Friday 9.00am to 6.00pm

Key Responsibilities

In this role, you will…

  • Respond promptly and effectively to any customer inquiries, requests and complaints received via phone, chat, e-mail or mail to achieve customer satisfaction
  • Competent in the use of company systems to support in treatment status and sales follow up
  • Collaborate with other departments to provide solutions for customers.
  • Identify and escalate issues that require additional attention.
  • Provide feedback to management on customer trends and recurring issues.
  • Support the sales and marketing department by entering marketing information and client contact details into the database. Proficient in using customer support phone systems, Salesforce, and the corporate website.
  • Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
  • Accurately and thoroughly document information in the company's database(s) about each contact they handle following defined parameters
  • Stay up-to-date on company products, policies, and procedures.
  • Maintain a basic knowledge in orthodontic/dental concepts and topics
Skills, Knowledge & Expertise

In this role, you'll need …

  • Bachelor's degree
  • 3 to 5 years of experience in customer service
  • Ability to focus attention to detail
  • Ability to consistently follow through activities and projects to completion
  • Ability to perform in a fast-paced environment
  • Ability to act and speak with confidence
  • Ability to work independently and as part of a team
  • Excellent organizational and time management skills
  • Possess a service excellence mindset
  • Possess a strong customer focused orientation with good interpersonal skills
  • Proficiency in customer service software and strong computer skills.
  • Ability to communicate effectively and professionally and in a tactful manner with internal and external customer
  • Provide support to audit processes and quality management system as required
  • Willingness and ability to work on weekends as needed.

  • Customer Support Officer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time 4,500 - 9,000 per year

    Enable your futureAt TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.Top Reasons to work with TDCXAttractive...

  • Business Support Associate

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL APAC BUSINESS SUPPORT SERVICES SDN BHD Full time 30,000 - 60,000 per year

    Job

  • Customer Support

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Private Advertiser Full time 20,000 - 30,000 per year

    Responsibilities:1.Provide customer service to players via IM communication, emails, tickets etc., to improve user satisfaction and promote game branding.2.Respond to specific questions and issues from players; get headquarter team's support to understand and solve the issue.3.Conduct friendly communication with players, respond to game inquiries, and deal...

  • Customer Support Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Arvion Services Full time 40,000 - 60,000 per year

    Job overview:We are looking for Malaysians fluent in Arabic to join our growing FX and CFDs brokerage team. You will provide customer support to Arabic-speaking clients, manage funding operations, and ensure smooth back-office and KYC processes.What will you do:Handle client inquiries via live chat, email, and tickets.Process deposits, withdrawals, and other...

  • Customer Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time 40,000 - 60,000 per year

    Job Overview:We are looking for Malaysians fluent in Arabic to join our growing FX and CFDs brokerage team. You will provide customer support to Arabic-speaking clients, manage funding operations, and ensure smooth back-office and KYC processes.What will you do:Handle client inquiries via live chat, email, and tickets.Process deposits, withdrawals, and other...

  • Customer Support Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Full time 40,000 - 60,000 per year

    Job overview:We are looking for Malaysians fluent in Arabic to join our growing FX and CFDs brokerage team. You will provide customer support to Arabic-speaking clients, manage funding operations, and ensure smooth back-office and KYC processes.What will you do:Handle client inquiries via live chat, email, and ticketsProcess deposits, withdrawals, and other...

  • Executive – Customer Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RAPSYS TECHNOLOGIES PTE LTD Full time 90,000 - 120,000 per year

    Position:Executive – Customer Support (Japanese Monolingual or Japanese/English Bilingual)Job ScopeHandle customer inquiries from clients using our services in Japan through phone calls and chat.Provide timely, accurate, and professional support to ensure customer satisfaction.Escalate and follow up on complex issues as necessary.Maintain proper...

  • Customer Support

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trade Quo Global Ltd Full time 4,000 - 4,500 per year

    At TradeQuo, we are a forward thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new...

  • Customer Support Executive

    20 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Trader Group Full time 40,000 - 80,000 per year

    Responsibilities:Provide exceptional customer support to clients in Japanese, utilizing JLPT N1 or N2 proficiency. Handle customer inquiries, complaints, and feedback through various communication channels. Assist customers with product and service-related questions, ensuring a high level of customer satisfaction. Collaborate with internal teams to resolve...

  • Customer Service Officer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pertama Digital Berhad Full time 33,600 - 48,000 per year

    Company DescriptionPertama Digital Berhad is dedicated to supporting impactful and inclusive technology-driven initiatives in the Govtech and Fintech sectors. We specialize in creating solutions that empower and benefit Malaysians, enhancing accessibility and effectiveness. With a focus on innovation and community impact, Pertama Digital Berhad is at the...