Business Analyst

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Software International Corporation Full time 80,000 - 120,000 per year

Perks:

  • Hybrid Working Mode
  • Generous Annual Leave
  • Professional Certification Sponsorship
  • Annual Performance Bonus, Increment, & Individual Expenses Benefits
  • Insurance Coverage (Medical Card + PA + Life Insurance)

Responsibilities as a Technical BA:

  • Attend to tickets raised by users.
  • Raise, monitor, & follow up on Jira tickets until the DFU is executed.
  • Attend to Jira tickets pending BA verification.
  • Prepare reports for weekly meeting (by turn), prepare necessary additional reports required by superior (Ex. SOP status update, Jira reports).
  • Attend to DIST, BNC, NB and POS related tickets during teammate's absence.
  • Provide guidance and support for teammates regarding challenging incidents when required.
  • Ensure smooth handling of the incidents overall within the team.
  • Monitor repetitive issues raised by user and prepare SOP's for repetitive issues.
  • Amend and publish SOPs based on feedback from BA.
  • Arrange discussion in meeting or teams' group on resolution plan with user & AM for complicated incidents.
  • Attend and provide KT between teammates in order to have better understanding on respective queues.
  • Prepare summary statistics of DFU tickets with root cause/pivot table analysis for BA's review.
  • Help with the DFU tickets extraction for team members & provide guidance to then on preparing DFU ticket analysis report.
  • Discussion with the BA's on the summary stats, provide estimation in % for RF ticket types, critical issues & ways to reduce RF ticket.
  • Guide new member with doubts on the RF tickets.

Requirements:

  • Minimum 3-5 years of working experience as a Business Analyst Support.
  • Candidates must have hands-on experience in the Life Insurance domain, particularly in areas such as New Business, Billing & Collection, Distribution, POS, and Claims
  • Good interpersonal skills and able to work in a team environment.
  • Able to communicate in Cantonese is an advantage.
  • Advanced Diploma / Bachelor Degree holder in Computer Science / Information Technologies or equivalent.

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