Executive, Branch Support Admin

11 hours ago

Malacca City, Malaysia CARSOME Full time 30,000 - 60,000 per year

About You

Your focus is to provide retail administrative support to complete a customer's journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.

Your Day-to-Day

Vehicle Handover & Inspection

  • CCL Car Handover Checklist & Rejection Submission
  • Conduct Pre-Delivery Inspections (PDI)
  • Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.
  • Vehicle Maintenance & Upkeep
  • Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.
  • Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.
  • Coordinate Car Wash or USP. Update AppSheet.

Stock & Inventory

  • Monthly stock counts to ensure vehicle inventory accuracy.
  • Update CarTracker(C2B) before and after every collection to prevent discrepancies.
  • Tag keys accurately based on vehicle number plates for easy tracking.

Dealer & Customer Collection Support

  • Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.
  • Conduct PDI during dealer car collection from the yard.
  • Transport cars from yard to branch for dealer pickup.
  • Receive and facilitate car handovers from different branches.

Vehicle Transfer & Logistic Coordination

  • Work closely with the Logistics team to facilitate inter-branch vehicle transfers.
  • Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.
  • CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).
  • Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.

Your Know-How

  • Qualification in SPM / Diploma / Degree (in any discipline).
  • Preferably candidates possess some level of Automotive Education.
  • Minimum 2 years of experience working in the Automotive industry.
  • A valid driving license with a clean record and willingness to travel.
  • Ability to interact and communicate with individuals at all levels.
  • Ability to multitask, prioritize effectively and think fast to resolve challenging situations.
  • Ability to work independently as well as within a team to support each other.
  • A quality-first mentality in upholding CARSOME' s fleet quality standards.
  • Familiarity with the JPJ or Puspakom's procedure will be a plus point.

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