Account Manager

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Client Relationship Management:

• Serve as the primary point of contact for assigned customers, building trust and rapport.
• Develop and maintain strong, long-term relationships with key stakeholders and decision-makers within customer accounts.
• Understand customer business objectives, challenges, and needs to effectively position company products/services.
• Conduct regular check-ins, business reviews, and performance updates with customers

Account Growth & Revenue:

• Identify and pursue opportunities for upselling and cross-selling additional products or services within existing accounts.
• Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.
• Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.
• Monitor account performance against KPIs and proactively address any potential issues.

Customer Satisfaction & Retention:

• Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner.
• Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience.
• Proactively identify potential risks to customer retention and implement strategies to mitigate them.
• Gather customer feedback and insights to inform product development and service delivery.

Communication & Reporting:

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Prepare reports on account status, performance, and forecasts.
• Keep accurate records of customer interactions and account activities in the CRM system.

Internal Collaboration:

• Collaborate closely with Sales, Marketing, Product, Support, and other internal teams to ensure seamless service delivery and customer success.
• Share customer insights and market feedback with relevant departments.

What do you need to have for this role?

• Minimum 3-7 years of experience in corporate sales role, with proven track record in account management and solution sales. Preferably in the telecommunication or IT industry

• Tech-savvy and proficient in Microsoft Office suite, Salesforce

• Strong communication and interpersonal skills to build and maintain effective relationships with customers

• Excellent problem-solving and analytical skills to understand customer requirements and propose suitable solutions

• Proficiency in preparing and delivering professional presentations and proposals

• Ability to work collaboratively with cross-functional teams, including presales and technical experts

• Familiarity with the Malaysian business landscape and customer needs

What's next?

• Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.