Contract CRM Coordinator

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia ShopBack Full time 30,000 - 60,000 per year
Our Journey ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World's Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
This role is a 6-months contract role, supporting the regional team. You Adventure Ahead
  • Develop, execute and coordinate effective CRM campaigns
  • Create and build html email marketing campaigns on CRM platform
  • Create in-app, SMS, app push marketing campaigns on CRM platform
  • Engage and collaborate effectively with local marketing teams and cross functional teams (Operations, Customer Service, Data, Product Marketing, Engineering) to ensure you design and execute effective customer journeys across all CRM channels.
  • Contribute to process improvement by flagging potential issues or enhancement opportunities.
  • Keep abreast of industry and competitive CRM trends to identify and develop innovative and effective marketing campaigns.
Essentials to Succeed
  • 1 year relevant experience in campaign / marketing / project management experience, preferably within a digital / tech / e-Commerce environment, Fresh Graduates are welcome to apply.  
  • Experience in any CRM platform is a plus
  • Strong analytical mindset and the ability to interpret data
  • Highly organized with keen attention to detail in executing multiple tasks
  • Highly proactive in managing stakeholders and chasing for results
  • Excellent communication and collaboration skills, with the ability to work effectively across teams
  • A self-starter, independent, motivated and result-oriented individual
  • Can thrive in a fast-paced, working collaboratively and adapting to changing priorities
ShopBackers' DNA Grit - We tackle all challenges head-on, working together to solve problems and achieve success. Hunger - We value hard work, and having relentless drive. Speed - We move fast and have a bias for action, all to deliver maximum impact. Impact - We focus on results, always aiming for the best possible outcomes and timelines. Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers Career progression paths and opportunities to take on greater challenges that help you realise your ambitions. Be part of a winning team on a journey to global scale. Competitive compensation based on your performance. Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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