Chief Engineer, MSSP

Role Overview

We are looking for a highly skilled
Level 3 / Chief Engineer
to join our Managed Services team. The ideal candidate will serve as the
technical authority
for our managed security operations, providing expert-level support, leading technical delivery, and ensuring service excellence for our enterprise customers.

This role requires a hands-on leader who can drive major incident resolution, mentor team members, and proactively identify service and solution improvements to enhance customer satisfaction and operational efficiency.

Key Responsibilities

• Lead Major Incident Calls:
  Take ownership of high-severity incidents, coordinating across technical teams to ensure timely restoration and root cause resolution.
• Lead Technical Delivery:
  Oversee and guide the delivery of complex managed security services, ensuring alignment with SLAs and best practices.
• Customer Focal Point:
  Act as the primary technical contact for key managed services customers, providing trusted advisory and escalation support.
• Mentor & Coach:
  Guide and upskill Level 1 and Level 2 engineers, fostering a culture of technical excellence and collaboration.
• Continuous Improvement:
  Identify opportunities to optimize existing solutions, automate processes, and improve overall service delivery.
• Solution Enhancement:
  Collaborate with internal teams and customers to design and implement enhancements to improve performance, security, and reliability.
• Documentation & Knowledge Sharing:
  Maintain technical documentation, incident reports, and share learnings across teams.

Technical Expertise

Candidates should possess deep technical expertise in the following domains and technologies:

Endpoint Security

• Trellix Encryption
• Trellix Endpoint Protection Platform (EPP)
• Trellix Endpoint Detection and Response (EDR)
• Trend Micro Deep Security

Web & Email Security

• Cisco AnyConnect
• Cisco Identity Services Engine (ISE)
• Cisco DUO
• Imperva Web Application Firewall (WAF)
• Skyhigh CASB
• Votiro
• Microsoft O365 ATP
• Menlo Browser Isolation

Server Security & Vulnerability Management

• Agilemark
• Rapid7
• StealthBits
• Aqua Security (AquaSec)
• Zscaler Deception
• Zimperium

Qualifications & Experience

• Minimum
  8+ years of experience
  in IT Security, with at least
  3 years in a Level 3 or equivalent senior technical role
  .
• Strong background in
  managed services or MSSP
  environment.
• Proven experience leading major incident responses and technical operations.
• Hands-on expertise in
  endpoint, web, email, and vulnerability management solutions
  .
• Excellent communication, leadership, and customer engagement skills.
• Relevant industry certifications such as
  CISSP, CCNP Security, Trellix Certified Specialist, or equivalent
  are highly desirable.

Personal Attributes

• Strong problem-solving mindset and analytical thinking.
• Ability to work independently and make sound technical decisions under pressure.
• Passionate about mentoring and technical excellence.
• Committed to continuous learning and service improvement.