Customer Service Advisor

2 days ago

Bayan Lepas, Penang, Malaysia Asiapactalents Sdn Bhd Full time 72,000 - 108,000 per year

We are hiring on behalf of our client, a leading global BPO company, for the position of Customer Service Advisor (Japanese Speaker). In this role, you will play a key part in ensuring a safe, positive, and engaging online experience for users.

Responsibilities:

  • Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
  • Identify customer needs and assist them in using specific features and functionalities in the social media platform
  • Follow-up with customers to ensure their technical issues are resolved
  • Become and remain knowledgeable about social media products and community standards
  • Use market-specific knowledge, signals and in sights to spot and scope scalable solutions to improve the support of our community of users
  • Identify inefficiencies in workflows and suggest solutions
  • Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirements:

  • Open to Japanese and non-Japanese Native (JLPT N2, English C1 is preferred) #Malaysians or any nationalities can apply
  • Minimum High school graduate with several years of work experiences
  • Prior working experiences in customer-oriented product environment, consulting, or operations role
  • Ability to follow process and collaborate effectively to work in a team
  • Excellent written and communication skills in native and English language

Benefits (For Expats):

  • Employment visa
  • 1 way flight ticket
  • 1 week accomodation support upon arrival

Any inquiries? Contact Azliney at Whatsapp)

Job Types: Full-time, Contract

Pay: RM5, RM8,900.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Language:

  • Japanese (Preferred)

Work Location: In person

  • Customer Service Specialist

    2 days ago

    Bayan Lepas, Penang, Malaysia IByte Technology Solutions Full time 40,000 - 60,000 per year

    Company DescriptionIByte Technology Solutions goes beyond traditional software development and consulting services. With unparalleled expertise in crafting innovative solutions, we specialize in talent acquisition and resource supply, ensuring clients have access to the brightest professionals in the industry. Our commitment to excellence extends beyond...

  • Clinic Customer Service

    4 hours ago

    Bayan Lepas, Penang, Malaysia Klinik Menara Penang Sdn Bhd Full time

    Job DescriptionTo receive enquiries and provide replies to customers/patients via phone (calls/whatsapp)To receive enquiries and provide replies to customers/patients on-site (within clinic premise)To schedule and coordinate appointments for customers/patients (on-site/ via phone)To send reminder and confirm appointments with customers/patientsTo provide...

  • Advisor, Business Operations

    2 days ago

    Bayan Lepas, Penang, Malaysia Dell Technologies Full time 80,000 - 120,000 per year

    We're proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives...

  • Customer Service Representative

    2 days ago

    Bayan Lepas, Penang, Malaysia FAIR WORK (M) SDN. BHD. Full time 20,000 - 40,000 per year

    Customer Service (CSR) ResponsibilitiesPartner with Sales to manage all communication with distributors (Distis) and customers.Serve as the main contact point for Distis and Sales on all operational matters.Handle standard order management, including order updates, pull-ins, push-outs, cancellations, and billing-related coordination.Support RMA processes,...

  • Customer Service Engineer

    6 hours ago

    Bayan Lepas, Penang, Malaysia ASE Electronics (M) Sdn Bhd. Full time 40,000 - 80,000 per year

    Responsibilities:Provide pro-active customer orientated services and responsible for building up a business through gaining new customer and core customer market share.Oversee the management of assigned customer accounts.Responsible for materials liability claims and other related commercial claims from customersAchieve revenue and organic growth...

  • Clinic Customer Service

    6 hours ago

    Bayan Lepas, Penang, Malaysia KLINIK MENARA PENANG SDN BHD Full time

    Job DescriptionTo receive enquiries and provide replies to customers/patients via phone (calls/whatsapp)To receive enquiries and provide replies to customers/patients on-site (within clinic premise)To schedule and coordinate appointments for customers/patients (on-site/ via phone)To send reminder and confirm appointments with customers/patientsTo provide...

  • Sea Import Customer Service

    5 hours ago

    Bayan Lepas, Penang, Malaysia Consol Alliance Full time 40,000 - 80,000 per year

    Company DescriptionConsol Alliance is a trusted logistics partner in Australia, offering a range of services tailored to meet diverse customer needs. Our dedicated team of specialists has extensive knowledge and expertise in managing requests, from supplier collection to cargo transportation through air and sea freight. We pride ourselves on providing...

  • customer service assistant

    2 days ago

    Bayan Lepas, Penang, Malaysia fe-c2f4-4968-9ea0-5f0cc1865853 Full time 12,000 - 25,200 per year

    Coordinate and monitor supply chain operationsProven experience as logistics coordinatorExperience in customer service will be appreciatedAbility to work with little supervision and track multiple processesOutstanding organizational and coordination abilitiesOordinate logistics staff (e.g. truck drivers) according to availabilities and requirementsPrepare...

  • People Partner, Advisor

    2 days ago

    Bayan Lepas, Penang, Malaysia Zebra Technologies (M) Sdn Bhd Full time 120,000 - 240,000 per year

    The People Partner role is a vital part of our People Team, providing expert guidance to people leaders and employees and delivering people services based on knowledge of people programs and offerings, local talent, policies and regulatory requirements. The People Partner Advisor plays an instrumental role in ensuring effective human resources practices...

  • Customer Service Representative I

    5 hours ago

    Bayan Lepas, Penang, Malaysia Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...