Senior E-Commerce Operation Executive

8 hours ago

UEP Subang Jaya Selangor, Malaysia Tong Woh Enterprise Sdn Bhd Full time 60,000 - 120,000 per year

Job Description

This role includes in managing online store operations, optimize listings, develop marketing campaigns, analyze performance metrics, enhance customer experience, and coordinate inventory, write and revise a compelling product descriptions.

Position : Senior E- Commerce Operation Executive

Department : Marketing Department

Main Responsibilities:

Content Creation & Strategy:

  • Develop, refine, and enhance engaging content to promote brand, products, and campaigns on online platforms (Shopee, Lazada).
  • Craft clear and compelling product descriptions, promotional materials, and visuals that resonate with the target audience to increase product visibility and sales.
  • Collaborate with marketing, sales, and customer service teams to ensure that online campaigns align with business objectives.

Platform Management:

  • Manage product listings across multiple e-commerce platforms (Shopee and Lazada), ensuring accuracy, consistency, and optimization.
  • Plan, propose, and execute livestream events on e-commerce platforms to boost brand engagement and product visibility.

Campaign Development & Execution:

  • Design and implement tailored marketing campaigns, including email marketing, social media ads, flash sales, and seasonal promotions targeting the Malaysian market.
  • Monitor key performance indicators (KPIs) such as traffic, conversion rates, and customer retention using analytics tools to improve campaign performance.

Influencer & KOL Engagement:

  • Identify and collaborate with Key Opinion Leaders (KOLs) and influencers to promote products through social media and other digital channels.

Market Research & Competitor Analysis:

  • Conduct research on e-commerce trends, competitor activities, and consumer behavior in Malaysia to identify new growth opportunities and refine strategies.

Customer Engagement & Support:

  • Manage customer inquiries and feedback across e-commerce platforms, ensuring prompt and professional responses.
  • Fulfill orders and ensure smooth communication across platforms, driving customer satisfaction and retention.

Cross-Functional Collaboration:

  • Collaborate with supply chain and inventory teams to ensure proper stock management and product availability across all platforms.

Requirements:

  • Bachelor's degree in E-Commerce, Marketing, Business, or a related field.
  • Minimum of 2-3 years of experience in e-commerce, digital marketing, or a similar role.
  • Familiar with e-commerce platforms and basic data analysis.
  • Good communication skills and a team player.
  • Excellent interpersonal skills, with the ability to collaborate with other departments.
  • Ability to multi-task, and work with cross-functional teams in a fast paced environment to meet the expected outcomes.

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