IT Help Desk
6 hours ago
Company Description
PKNS FM Integrated
Role Description
This is a full-time on-site role for an IT Help Desk position located in Shah Alam. The IT Help Desk staff will be responsible for providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The role involves maintaining network security, troubleshooting network issues, and providing customer support.
Qualifications
- Diploma/Degree in IT, Business Administration, or related field.
- Minimum of 1–2 years' experience in customer service / call Centre.
- Strong Customer Service skills
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
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