IT Program Analyst

15 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Accion Labs Full time 60,000 - 120,000 per year

Key Responsibilities:

  • Perform
    business and system analysis
    to assess the feasibility of new features or enhancements within existing factory automation applications.
  • Design and document
    system architecture, workflows, and integration diagrams
    for new or modified functionalities.
  • Collaborate with development teams to define requirements, validate designs, create
    test cases
    , and perform
    functional and integration testing
    .
  • Participate in
    Change Advisory Board (CAB)
    meetings and ensure approvals are obtained before production deployment.
  • Oversee
    software deployment, check-out, and pilot testing
    phases in alignment with SDLC best practices.
  • Provide
    Tier 2 application support
    for escalated incidents, system malfunctions, or service requests impacting manufacturing operations.
  • Conduct
    root cause analysis (RCA)
    for critical system issues and implement corrective or preventive measures.
  • Support
    containment activities
    to assess and mitigate quality risks following major automation service interruptions.
  • Prepare and maintain documentation for Tier 1 support teams and contribute to the knowledge base for ongoing improvement.
  • Partner with users and business teams to ensure alignment between IT solutions and manufacturing requirements.

Required Qualifications:

  • Bachelor's Degree in
    Computer Science, Information Technology, Computer Engineering, or related field
    .
  • 2–5 years of experience in
    IT application support, automation, or manufacturing system environments
    .
  • Hands-on experience with
    Windows and Linux operating systems
    .
  • Proficiency in
    scripting or programming languages
    such as
    Bash, .NET, Java, or Python
    .
  • Familiarity with
    SDLC processes
    ,
    test case design
    , and
    change management workflows
    .
  • Knowledge of
    semiconductor manufacturing processes
    ,
    MES (Manufacturing Execution Systems)
    , or
    messaging services (TIBCO EMS/BW)
    is an added advantage.
  • Strong analytical, communication, and problem-solving skills with the ability to work both independently and collaboratively.
  • Self-driven, detail-oriented, and able to manage multiple priorities under minimal supervision.

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