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Service Advisor

2 weeks ago

Klang, Selangor, Malaysia OSCARWORLD SDN. BHD. Full time 30,000 - 60,000 per year
Key Responsibilities
  1. Sales Performance & Smart Selling

    • Achieve sales, throughput, and focus product targets through effective selling strategies.

    • Promote value-added services to increase revenue and support branch objectives.
  2. Customer Satisfaction & Communication

    • Enhance customer satisfaction by attentively addressing requests and securing approval for additional jobs.

    • Clearly explain work performed, related charges, and ensure timely vehicle delivery as promised.
  3. Customer Experience & Service Excellence

    • Deliver exceptional customer experiences through proactive engagement and service professionalism.

    • Handle customer inquiries and feedback effectively to strengthen long-term loyalty.
  4. Operational Support

    • Update customers regularly on parts back orders and the progress of major repairs.
  5. Documentation & Warranty Claims

    • Prepare and submit accurate technical reports and warranty claims promptly.

    • Manage branch goodwill claims in compliance with company policies and timelines.
  6. Service Delivery & Time Management

    • Ensure all vehicle services are completed within the committed timeframe.

    • Consistently deliver high-quality service that exceeds customer expectations.
  7. CSI Achievement & Team Contribution

    • Support the branch in achieving its Customer Satisfaction Index (CSI) goals through quality service delivery.

    • Collaborate with the team to improve overall customer satisfaction and operational performance.
  8. Compliance & Flexibility

    • Adhere to all internal operational procedures and compliance requirements set by Jetour Malaysia.

    • Perform any additional tasks or assignments as directed by superiors when required.

Qualifications for Service Advisor
  1. Minimum Diploma in Marketing, Mass Communication, Business Administration, or equivalent with automotive experience.
  2. At least two (2) years of experience in customer relationship management, service, or marketing communication.
  3. Excellent written and spoken communication skills in English and Bahasa Melayu.
  4. Strong understanding of customer segmentation and automotive service processes.
  5. Ability to interact effectively with all levels of staff and customers.
  6. Strong interpersonal, problem-solving, and communication skills.
  7. Independent, detail-oriented, and able to work under pressure in a multitasking environment.
  8. Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).