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Customer Service Executive
2 weeks ago
About the role
Luxe Union Sdn. Bhd. is seeking a highly motivated and customer-focused Customer Service Executive to join our dynamic team in Puchong, Selangor. In this full-time position, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and efficient manner.
What you'll be doing
- Responding to customer inquiries and concerns via phone, email, and other communication channels
- Handling a wide range of customer service requests, including order processing, returns, and complaints
- Providing accurate information and problem-solving to ensure customer satisfaction
- Maintaining detailed records of customer interactions and following up on open issues
- Collaborating with cross-functional teams to address customer concerns and improve service delivery
- Identifying opportunities for process improvements and contributing to the development of customer service strategies
What we're looking for
- At least 2 years of experience in a customer service or call centre role
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
- Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries and issues
- Proficient in using customer relationship management (CRM) software and other relevant tools
- Attention to detail and the ability to multitask in a fast-paced environment
- A positive attitude and a genuine commitment to providing outstanding customer service
What we offer
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits, including medical and dental coverage
- Opportunities for professional development and career advancement
- Supportive and collaborative work environment with a focus on work-life balance
- Discounts on company products and services
About us
Luxe Union Sdn. Bhd. is a leading provider of premium home goods and lifestyle products. With a strong commitment to quality and customer satisfaction, we strive to deliver exceptional experiences to our clients. Our team of passionate and innovative individuals work collaboratively to drive the company's growth and success.
If you are excited to be a part of our customer service team and contribute to our company's mission, we encourage you to apply now.
