Front Office Assistant

2 weeks ago


Malacca, Melaka, Malaysia FARAWIDE SDN Full time 14,400 - 21,600 per year

FRONT OFFICE ASSISTANT

Location: Grand SwissBelhotel Melaka

Grand Swiss Bel Hotel Melaka invites qualified, service driven and professional individuals to join our team as Front Office Assistant. This position plays a vital role in delivering a seamless and exceptional guest experience.

Key Responsibilities:

  • Deliver professional, courteous and efficient service to all guests at all times.
  • Manage guest registration, check-in and check out processes in accordance with established standards and procedures.
  • Handle room reservations, guest inquiries and special requests promptly and accurately.
  • Ensure accurate billing, cash handling and financial transactions in compliance with hotel policies.
  • Maintain comprehensive guest records with strict confidentiality.
  • Liaise effectively with all departments to ensure smooth operations and guest satisfaction.
  • Uphold the highest standards of grooming, punctuality and professionalism to represent the hotel's image.

Requirements:

  • Minimum SPM qualification Diploma or Degree in Hotel Management or related field is preferred.
  • At least 1 year of experience in front office operations or customer service, preferably within the Hotel management.
  • Excellent communication and interpersonal skills with a positive and proactive attitude.
  • Proficient in English and Bahasa Malaysia.
  • Pleasant personality with a strong sense of responsibility and attention to detail.
  • Willing to work on shifts, weekends and public holidays as required.

Job Types: Full-time, Permanent

Pay: RM1, RM1,800.00 per month

Benefits:

  • Meal provided

Work Location: In person



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