Senior Developer

A position within Silva Program is open for an Integration and ServiceNow Developer. The role will work as a developer on Interface, Orchestration, CMDB, Core Master Data and Multitenancy key enablers in ITAM/NextGen QoS program.

About the job

Job purpose

The developer's main role is to work with technical Architects and third-party technical teams to implement and deploy solutions in a cost-effective way by analysing, defining and documenting the requirements fulfilling business needs. The role includes understanding functional requirements, design and propose solutions, write technical specifications, development solution that answers business needs and provides functional support over the solution.

Main missions

Your responsibilities include:

• Scope of work will be on Interface & Orchestration, CMDB, Core Master Data, Multi Tenancy, Event module.
• Solution specifications and delivery: The position will need to translate the agreed functional requirements into technical specifications and complete solution development in accordance with business need.
• Software deployment support: The position is in close relationship with the customers and needs to involve them in the application lifecycle testing, functionality deployment, and usage improvements.
• Drive the further development of functionalities at tool level as well as processes in interfaces and orchestration areas.
• Optimize the different flows between Silva and third systems.
• Help in release planning.
• Provide a clear status of the level of achievement and situation.
• Help in set up the BAU/support processes considering central and regional aspects.
• Strong relation with our ServiceNow consultants and others third partners.

Expected skills & experience

We are looking for someone with the following experience and skills:

Technical skills

Functional/Technical competencies:

• Relevant experience in ServiceNow Development - Interfaces, CMDB etc.
• Understand the design guiding principles with proper alignment with AXA Design main guidelines.
• Understand, support and evolve the strategic vision of the Silva Integration with external parties.
• Ability to understand various functional/technical contexts in the field of IT Service Management: Relevant experience (5 to 7 years) in ServiceNow as a developer.

Functional and technical background:

• Ability to manage proper alignment with the client.
• Measure the impact of the required functionality on the existing data / processes.
• Document the interfaces functional aspects and requirements.
• Act as a subject matter expert on owned product / process: translate business requirements and conceptual ideas into sketching rationale.
• Expertise required is mix of animation, prototyping, research, visual and interaction sketching into epics, user stories & specifications.
• Create / Update the documentation and training materials.
• Update in the ServiceNow framework the status of the developments.
• Give visibility on the design plan and status of the scope of work.
• Understand and challenge the prototyping & coding (understand at minima the developments performed by the dev team).
• Well knowledge of the configuration of the processes.
• Reduce sketching and errors and enable innovation through the automatic generation and update of data driven, fully connected and engineering product views.
• Act as Defect Assignee as per Silva Defect Management process guide.
• Depending on volume of activity and product, share tasks and / or coordinate tasks assigned to Business Analysts.
• Manage technical documentation, work instructions (How To) for IT operators and End Users.
• Understand functional requirements and propose product features, validate technical specifications, complete development, validate that the product answers business needs and provide functional support over the solution.
• Development skills on XML, CSV, WSDL, Mapping, Webservice Rest & Soap.
• ServiceNow Development experience of at least 5 years.
• ITIL Certification would be a plus.
• The prerequisite for this position would be the following ServiceNow trainings - Sys Admin, Sys Admin Advanced, Scripting, Domain Separation, Orchestration.

Soft skills / transversal skills

• Proactivity
• Strong oral and written communication skills
• Good level of drive to properly manage the different stakeholders with strong result orientation in a collaborative project mode.
• Autonomous
• Huge interest in implementing new solutions.