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Customer Service Assistant Manager
2 weeks ago
Job Responsibility
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- Build and maintain strong relationships with customers by providing excellent service, resolving inquiries/complaints, and ensuring continuous business support.
- Manage client accounts, including credit control, payment collection, and resolving billing or payment-related issues to ensure healthy account status.
- Drive business growth by securing new accounts through canvassing, referrals, and effective lead follow-up, while supporting marketing and cross-departmental initiatives.
- Coordinate with internal departments and branches to ensure smooth shipment operations, handle customer requirements/feedback, and prepare accurate proposals and quotations.
- Lead and support the customer service team, provide feedback on product and process improvements, and assist superiors with ad-hoc tasks.
Job Requirements
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- Candidate must possess at least a Diploma or Degree in Business Administrative / Marketing or any field that is equivalent.
- Proficiency in MS Office applications, especially MS Excel (Pivot Tables) or MS Access, with the ability to generate reports and handle large datasets.
- Strong analytical skills with attention to detail, excellent problem-solving skills, practical thinking, and effective decision-making abilities.
- Strong interpersonal and communication skills with the ability to navigate and manage complex operational issues under pressure.
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Job Benefits
- Competitive salary with performance-based.
- Opportunities for career advancement within a leading logistics group
- Exposure to regional operations and diverse customer portfolios
- Supportive and collaborative work environment
- Continuous learning and professional development programs
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