Freight Forwarding Customer Service Executive

3 days ago


Sepang, Selangor, Malaysia Worldgate Express Services Sdn Bhd Full time 70,000 - 250,000 per year

Location: KLIA Cargo Village

Industry: Freight Forwarding

Salary Range: RM2,800 – RM4,800 (Junior to Mid Level)

Job Summary

We are seeking a Customer Service Executive with air freight import & export shipment handling experience from the freight forwarding industry. The role requires strong coordination skills to manage end-to-end air shipments and support customers effectively.

Key Responsibilities

  • Handle air freight import & export shipments, from booking to final delivery.
  • Coordinate with airlines, co-loaders, transporters, warehouses, and internal teams.
  • Prepare and manage air shipment documents (MAWB/HAWB, billing, clearance documents, etc.).
  • Provide timely updates and professional support to customers.
  • Ensure compliance with customs requirements, airline procedures, and company SOPs.

Requirements

  • 1–5 years' experience in air freight import & export customer service (freight forwarding industry).
  • Good understanding of air logistics procedures and documentation.
  • Strong communication and customer-handling skills.
  • Able to multitask and work independently in a fast-paced environment.

Job Type: Full-time

Pay: RM2, RM4,800.00 per month

Benefits:

  • Additional leave
  • Cell phone reimbursement
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Are you able to travel to KLIA Cargo Village daily for work?
  • What is your expected salary (RM)?
  • What is your notice period before you can join us?

Experience:

  • air freight shipment: 1 year (Required)

Work Location: In person



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