Program Manager

7 hours ago

Bandar Malaysia Kuala Lumpur IDEMIA Public Security Full time 600,000 - 1,200,000 per year

This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements

Key Missions:

  • Manages the customer relation by being IDEMIA's primary point of contact for the customer
  • Seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
  • Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work
  • Leads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
  • Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
  • Ensures compliance with customer requirements
  • Organizes and plans the work according to Program Management System process (DRIVE)
  • Performs the tollgates reviews
  • Monitors the KPIs of the Program
  • Takes care of risk management
  • Identifes issues or risks in collaboration with the technical project managers
  • Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
  • Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
  • Manages contracts management
  • Reinforce and ensures adherence to contract terms and conditions
  • Leads autonomous programs of medium complexity (medium complexity: TCV under 5M euros, new customers or highly demanding customer, high level of customization)
  • Coaches a Program Manager on programs with medium complexity
  • Leads programs of high complexity (high complexity: TCV above 5M euros, highly demanding new customer or customer know to be unreliable, new products, complex industrial organization) with support or coaching from a Program Director

Profile & Other Information:

  • Bachelor's degree in business, Engineering, or related field
  • Minimum 5–8 years of experience in program or project management, preferably in tech or government-related projects
  • Proven ability to manage complex programs involving multiple stakeholders and departments
  • Strong communication and client-facing skills
  • Experience with budgeting, forecasting, and contract management
  • Familiarity with risk management and performance tracking (e.g., KPIs, project milestones)
  • PMP certification or equivalent is a plus

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