Customer Service Support Coordinator

2 weeks ago

Petaling Jaya, Selangor, Malaysia Adecco Full time 30,000 - 60,000 per year

We're seeking
Customer Service Support Coordinators
to join our client's dynamic support operations team. This role focuses on providing exceptional service to
food merchants
across the Singapore market, ensuring their experience is seamless, efficient, and supported at every step.

You'll be part of a passionate customer support team committed to resolving merchant issues, improving satisfaction, and contributing to the success of a leading regional technology company.

Key Responsibilities

  • Provide timely and effective assistance to food merchants via multiple support channels.
  • Resolve merchant inquiries, technical issues, and complaints with professionalism and empathy.
  • Ensure a smooth and consistent user experience aligned with service quality standards.
  • Work cross-functionally with internal teams to escalate and resolve complex cases.
  • Maintain accurate documentation of all interactions in the CRM system.

Requirements

  • Minimum
    2 years of experience
    in customer service, support, or related roles.
  • Strong communication skills in
    Bahasa Melayu and English
    (written and spoken).
  • Excellent problem-solving skills and the ability to handle customer concerns effectively.
  • Organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
  • Minimum education level:
    SPM/STPM
    or equivalent.

Preferred Experience

  • Familiarity with
    food and beverage
    or
    delivery platform
    industries.
  • Experience using
    CRM or ticketing systems
    (e.g., Salesforce, Zendesk).
  • Prior exposure to supporting
    regional or cross-border markets
    .

Additional Details

  • Work Type:
    Contract (12 months, extendable)
  • Compensation:
    Competitive salary with monthly shift allowance
  • Market Supported:
    Singapore

We're looking for candidates with a strong sense of ownership, reliability, and commitment to delivering top-tier support. This is a great opportunity to grow within a fast-paced, tech-driven environment while contributing to a team that powers one of Southeast Asia's most impactful platforms.

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