Customer Service Specialist II

3 days ago

Malaysia TE Connectivity Full time 30,000 - 60,000 per year

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 
Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or internal functional teams to handle a variety of pre-sales or post-sales service functions. They process and manage customers' orders from order entry to delivery and collection in a timely manner.  They may respond to all customers' inquiries about TE's products or services, investigate and resolve customer complaints to meet business requirements. A key area of focus is to develop and maintain strong business relationships with customers via TE's Extraordinary Customer Experience strategy.

Job Description

Responsibilities:

  • Receive and process order into system in accordance to order policy using SAP
  • Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date 
  • Weekly review of customers' backlog to meet billing target as set by management yearly
  • Coordinate with oversea factories and internal functions to improve on time order processing, order confirmation, delivery performance and AR collection.
  • Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
  • Handles complaints, claims, returns and replacements processing
  • Maintain proper documentations in line with company retention policy
  • Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
  • For external emails to Customers, manage via C2S platform.
  • Manage TNB SGP renewal process including transferring information into TNB forms, submitting drawings, and material certifications etc.
  • To have a SGP track progress and create a central library for future renewals.
  • Any other ad-hoc activities to support Sales events
  • Any other ad-hoc reporting as and when requested by management

Requirements:

  • Education Background- English and Bahasa Malay well spoken and written.
  • Years of experience – Minimum Diploma or Degree with 2 years of international shipping and logistics experience
  • SAP skill on Sales Distribution /OTC is a must
  • Skills or experiences that are relevant to TNB's operations or SGP related.
  • Team player can work under high pressure environment and tight dateline.
Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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