IT Helpdesk Analyst

Title: IT Helpdesk Analyst (Japanese Speaker)

Location: Bangsar South, Kuala Lumpur

Working Hour: Rotational Shift (8 Hours/day)

About the Company

A multinational IT service provider that delivers comprehensive technology and business support solutions to organizations across various industries. The company specializes in managed IT services, helpdesk operations, cloud solutions, and system integration. With a strong focus on service quality and customer satisfaction, it helps businesses enhance efficiency, strengthen digital infrastructure, and achieve seamless digital transformation through reliable, cost-effective IT support.

Job Responsibilities

• Act as the first remote point of contact for IT-related inquiries, incidents, and service requests from Japanese-speaking end users through various communication channels.
• Provide technical support to the end-users in both Japanese and English, ensuring clear, accurate, and professional communication.
• Troubleshoot and resolve hardware, software, network, and application issues remotely, escalating complex cases to higher-level support when necessary.
• Record and track all incidents and service requests in the IT ticketing system, ensuring timely updates, resolution, and closure.
• Follow standard operating procedures (SOPs) and assist in developing and maintaining technical documentation and knowledge base articles in Japanese and English.
• Identify recurring issues and propose improvements to enhance the overall user experience.
• Maintain a high level of customer service and professionalism in all interactions.
• Ensure compliance with information security, data privacy, and IT governance policies.
• Perform additional duties or tasks as assigned by the company.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to our use and sharing of this information with prospective employers for evaluating and processing your job application.

"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nationwide manpower and skills upgrading initiatives.

By applying for this role, you consent to Kanry Search Singapore Pte Ltd's PDPA and e2i's PDPA."

Kanry Search Singapore Pte Ltd | 24C2261

Cheryl Lee | R