Case Manager

7 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Links International Full time $30,000 - $60,000 per year

Case Manager (Remote Role, Education Industry)

About Company:

Our client is an emerging educational consultancy firm based in Singapore, specializing in assisting students with admission to top overseas boarding schools in the US, UK, Switzerland, and other countries. Their focus is on providing expert guidance and comprehensive support to help students excel academically and professionally in their chosen fields.

About the Role:

As a Student Case Manager, you will play a vital role in managing the entire student journey, from the initial inquiry through to enrolment and beyond. This remote role involves working closely with both students and families, ensuring a smooth and successful application process, and providing ongoing support throughout the student's educational journey.

Key Responsibilities:

  • Sales and Lead Management: Collaborate with the Sales & Marketing team to identify, nurture, and convert leads into enrolled clients, schedule consultations, and manage follow-ups.
  • Case Lifecycle Management: Oversee the entire student case lifecycle, including onboarding, contract negotiation, and post-application support.
  • Client and School Liaison: Serve as the main point of contact for families, coordinate with schools, and manage travel arrangements for families visiting institutions.
  • Application and Documentation Management: Supervise the preparation, review, and submission of application documents, ensuring adherence to all deadlines.
  • Systems and Operations: Use learning management and student information systems to manage workflows and collaborate with internal teams to optimize processes.
  • Re-Enrollment and Long-Term Planning: Oversee re-enrollment for yearly cases and identify opportunities for additional services for families.

Requirements:

  • Bachelor's degree or relevant professional experience.
  • Experience in sales, case management, customer service, or project management is highly desirable.
  • Familiarity with the boarding school or university application process is a plus.
  • Strong organizational, communication, and problem-solving skills.
  • Ability to work independently in a fast-paced, dynamic environment.
  • Experience with CRM systems, Google Workspace, and learning management platforms is a plus.
  • Proactive and client-focused with a commitment to delivering exceptional service.

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