Senior Manager Customer Account Management

3 days ago

Petaling Jaya, Selangor, Malaysia DKSH Full time 120,000 - 240,000 per year

Job Summary
Lead sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

*General Responsibilities*

  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Lead and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
  • Set specific action plans for each team member to support their achievement of the team key performance indicators. Lead regular reviews to ensure progress and alignment towards overall goals
  • Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
  • Conduct annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
  • Gain approval from internal DKSH functions, and agreement from customers, to execute 5P activities within established commercial guidelines
  • Lead systematic post-evaluation of 5P activities and develop a detailed understanding of the effectiveness of different investment levers
  • Review customer account reports and analysis. Recommend sales/promotional activities to enhance performance
  • Lead and monitor initiatives to optimize business processes and improve services by utilizing new techniques, tools and information systems
  • Develop and build long-term strategic relationships with key customers to achieve business objectives
  • Collaborate with cross-functional leaders (e.g. in Trade Marketing, Field Marketing and Supply Chain Management) to ensure alignment of strategies and process

Functional Skills And Knowledge

  • Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate advanced selling skills and proven key account management experience in fast moving consumer goods
  • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
  • Demonstrate advanced negotiation skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in English, both written and spoken

Education
Degree in Sales/Marketing, or related fields

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