IT Engineer

1. Office & Business Units Deskside IT Request Support:

- Provide on-site and remote technical support to end-users in office and business unit environments.

- Troubleshoot hardware and software issues, ensuring swift resolution and minimal disruption.

- Set up and configure workstations, laptops, printers, and mobile devices employees.

- Collaborate with Helpdesk teams to prioritize and resolve IT service requests efficiently.

- Maintain an inventory of IT assets and track hardware and software licenses.

2. Operation Technology / Manufacturing / Logistics:

- Oversee the operation technology, manufacturing systems, and logistics system, ensuring they operate smoothly and efficiently.

- Set up, configure, and troubleshoot workstations, label printers, RF Gun RFID devices and others IOT devices.

- Collaborate with production teams to address IT-related issues impacting manufacturing processes.

- Collaborate with logistics teams to address IT-related issues impacting logistics and warehouse processes.

- Implement and maintain IT solutions that enhance manufacturing and warehouse efficiency and quality control.

- Ensure the security and reliability of manufacturing and logistics systems, including backups and disaster recovery plans.

3. Campus & IT Infrastructure:

- Manage the campus IT infrastructure, including SDWAN Firewall, LAN, WAN, routers, switches, and network security devices.

- Monitor and maintain server rooms, data centers, and related infrastructure, WSSD, Hyper-V and Linux

- Collaborate with vendors and service providers to ensure optimal network performance.

- Implement and maintain security protocols to protect data and systems.

4. Conference & Audio Visual:

- Maintain and support conference rooms and audio-visual equipment.

- Set up and configure audio-visual equipment for meetings, presentations, and events.

- Troubleshoot audio-visual issues and provide technical assistance during critical meetings.

- Coordinate with vendors for equipment maintenance and repairs.

5. VIP Users Support:

- Offer specialized support to VIP users, including executives and key stakeholders.

- Prioritize and respond promptly to VIP service requests, ensuring a high level of satisfaction.

- Configure and customize IT solutions to meet VIP users' specific requirements.

- Maintain confidentiality and professionalism while working closely with VIPs.

Job Type: Contract

Contract length: 12 months

Pay: From RM3,000.00 per month

Work Location: In person