Regional Customer Experience Manager

2 days ago

Setapak Kuala Lumpur, Malaysia Cheaper connections sdn bhd Full time 6,000 - 8,000 per year

【Position】: Regional Customer Experience Manager (Hospitality Experience)

【Current Location】: PV128, Jalan Genting Klang, 53300 Setapak, KL

【Salary】: RM 6,000 – RM8,000 (depending on experience)

Overview

Cheaper Connections S/B is seeking an experienced and dynamic Regional Customer Experience Manager with a strong background in hospitality to lead and support the sales and retail operations across all outlets. This role requires a hands-on leader who can ensure exceptional guest satisfaction, maintain high operational standards, and drive overall business performance.

Candidates with prior experience in hotel management or hotel-related sales support will be given strong preference.

【Responsibilities】

  • Assist the Retail Outlet Manager in overseeing all aspects of outlet operations, including front office, housekeeping, food and beverage, events, and guest services.
  • Ensure exceptional customer service and promptly resolve guest concerns or operational issues.
  • Oversee staff scheduling, training, and performance to cultivate a motivated, service-focused team.
  • Coordinate effectively with internal departments and drive continuous improvement in service delivery, operational efficiency, and team performance.
  • Implement proactive sales and operational strategies to enhance brand presence and long-term growth.

【Requirements】

  • Minimum 5–10 years of experience in a similar hospitality or sales support/management role
  • Possess own transportation and able to go outstation as and when required
  • Strong leadership and people management skills, with a proven ability to inspire and develop teams
  • Excellent customer service orientation with strong problem-solving capabilities
  • Thorough understanding of hotel or retail operations including front office, housekeeping, and F&B
  • Strong communication and interpersonal skills, with the ability to work collaboratively across departments
  • Multilingual communication skills (Bahasa Malaysia, English, Mandarin) are an added advantage.

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