First Level Support

3 days ago

Cyberjaya, Selangor, Malaysia NTT DATA Business Solutions Full time 30,000 - 60,000 per year

Empowering YOU – to break new ground

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.

With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.

ARE YOU READY TO BREAK NEW GROUND?

Location: Malaysia

What makes us special:

■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

■ Family-friendliness (e.g. paternity and maternity leave)

■ Diversity & Inclusion (e.g. various initiatives & communities)

■ Flexible working hours, part-time models, mobile working - location-independent working (e.g. home office)

■ Individually tailored onboarding program including a mentoring program and sustainable career support with our career model

■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities

■ Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)

Do you love challenges?

  • Perform a First Level Administration & Support on SAP, Cloud Infrastructure Services, Database Services, Application & other platforms (System check, monthly reporting, managing alerts escalation from monitoring team, perform troubleshooting on incident management and etc.
  • Support incident / service request tickets in the ticketing system for further processing according to SLA Monitor the processing status of customer's requests / incidents
  • Forwarding / escalating customer's requests to the responsible team(s)
  • Regularly provide the customer with a regular status update (for example, troubleshooting or process handling)
  • Performing customer's system maintenance/activity
  • Be responsible as Queue Manager role to manage the ticket queue and critical P1 incident escalation management process
  • Assist in Root Cause Analysis reporting
  • Involved in Change and Problem Management processes

Convince us with your potential

  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • Fresh graduates are welcome (1 year of IT experience is a plus)
  • Possess good communication skills (written and verbal)
  • Able to adapt to a process-oriented mindset in a Global environment
  • Willing to learn and be dynamic to new challenges, in line with organization's expansion plans
  • Extrovert personality is highly preferred (social, outgoing, etc.)
  • Experience in SAP Basis system will be an advantage
  • Required language(s): English.
  • Applicants must be willing to work in Cyberjaya
  • Willing to support 24/7

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