Telesales Manager
23 hours ago
Job description
* Oversee day to day telesales operations with 100+ call centeragents
* Coach agents on customer sales and service skillsets
* Support agile sales experimentations (i.e., new scripts, newoffers, new tools)
* Ability to manage multiple stakeholders (i.e., call centrevendors, in-house remote sales management team, productteams and technology teams)
Skills/ Experience
* 5–8 years' experience in telesales or call centre management (at least 2years in a team lead or manager role)
* Experience in telecommunications, broadband, or financial servicespreferred
* Track record of leading high-performing sales teams (50+ agents).
* Experience working with outsourced vendors or BPO environments ishighly advantageous
* Strong command of English and Bahasa Melayu; Mandarin or Tamil is aplus
* Demonstrated comfort working on short-term contracts or agile pilot projects.
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