Customer Service

1 day ago

Puchong New Village, Malaysia Evoscale Sdn Bhd Full time $21,600 - $42,000 per year

Customer Service and Incident Management:

  • Respond to customer inquiries via phone, email, or chat.
  • Handle complaints and escalate issues as necessary.
  • Log all warranty claims and technical issues in the ticketing system.
  • Monitor open tickets to ensure timely resolution and follow-up with customers.
  • Keep customers informed of issue status, expected resolution times, and any delays. Collaborate with technical/sales teams to resolve the issues.
  • Collect and report customer feedback for continuous improvement.

Admin & Sales Support:

  • Assist sales team in preparing quotes and proposals.
  • Assist with daily office tasks, such as filing, store/sort data and reports preparation.
  • Assist technical team to prepare warranty claim reports to suppliers and follow-up.
  • Maintain accurate records and timeline update on warranty claims and issues raised in ticketing system.
  • Prepare necessary warranty claim reports/statistic for management.
  • Assist in developing and improving customer service policies and procedures.

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Work Location: In person

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