Customer Service

8 hours ago

Sungai Petani, Kedah, Malaysia KWENG HONG PACKAGING INDUSTRY SDN BHD Full time 30,000 - 40,000 per year

About the role

Join the dynamic team at KWENG HONG PACKAGING INDUSTRY SDN BHD' as a fulltime Customer Service representative based in Sungai Petani, Kedah. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

What you'll be doing

  1. Respond to customer inquiries and requests via phone, email, and other communication channels
  2. Process customer orders and provide accurate and timely information
  3. Troubleshoot and resolve customer issues with a focus on providing exceptional customer service
  4. Maintain detailed records of customer interactions and follow up as needed
  5. Collaborate with cross-functional teams to ensure seamless customer experiences
  6. Identify opportunities to improve customer service processes and procedures
  7. Provide feedback and recommendations to management to enhance customer satisfaction

What we're looking for

  1. Previous experience in a customer service or call centre role, preferably within the manufacturing or packaging industry
  2. Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
  3. Strong problem-solving and decision-making skills, with a commitment to providing high-quality customer service
  4. Proficient in using relevant software and technology to manage customer information and orders
  5. Ability to work in a fast-paced environment and prioritize tasks effectively
  6. Demonstrated attention to detail and a commitment to accuracy
  7. Flexible and adaptable, with a willingness to learn and grow within the organisation

What we offer

At KWENG HONG PACKAGING INDUSTRY SDN BHD', we value our employees and strive to create a supportive and rewarding work environment. You can look forward to competitive compensation, opportunities for career development, and a range of benefits to support your overall well-being.

About us

KWENG HONG PACKAGING INDUSTRY SDN BHD' is a leading provider of high-quality packaging solutions, catering to a diverse range of industries. With a strong commitment to innovation and customer satisfaction, we are dedicated to delivering exceptional products and services that exceed the expectations of our clients.

If you're ready to take on a challenging and rewarding role in a dynamic organisation, we encourage you to apply now.

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