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Front Office Assistant

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia ASTRA LODGE SDN. BHD. Full time 20,000 - 30,000 per year

THE JOBSCOPE

  • Greeting and thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Anticipating and addressing guests' needs, and resolving their problems and complaints.
  • Operating PMS and assisting with enquiries.
  • Assisting with taking reservations.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on a daily checklist.
  • Calculate monthly utilities charges for long stay guests.

REQUIREMENTS

  • Proven work experience as a Receptionist, Front Office Representative or similar role
  • Proficiency in Microsoft Office
  • Well-groomed, professional appearance.
  • Good customer service skills
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Good organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Available to work shifts including mid night shift, over weekends, and on public holidays.