Mandarin Speaker_Remote Medical Assistant

6 hours ago


Remote, Malaysia JEV Management & Trading Full time

Key Responsibilities:

Patient Onboarding & Support (EST Hours 9am–6pm)

● Call new patients to confirm device receipt and assist with setup (blood pressure cuffs, glucometers, scales, etc.).

● Provide initial orientation on device use and the digital health platform.

Ongoing Patient Engagement

● Make scheduled follow-up calls, SMS, or video check-ins to ensure proper device usage.

● Remind patients of required daily/weekly readings to meet RPM compliance (≥16 days of readings per month).

● Record and document "interactive communication" for audit compliance.

Case Management Support

● Escalate abnormal readings (e.g., high BP, low SpO₂) to supervising RNs.

● Log patient-reported symptoms, device issues, or care questions in the EHR.

● Follow approved scripts and care pathways for troubleshooting.

Administrative Tasks

● Accurately record time spent per patient interaction for CPT billing compliance.

● Ensure HIPAA-compliant handling of Protected Health Information (PHI).

● Participate in daily/weekly check-ins with the shift manager.

Knowledge and Skill Requirements:

● Graduate of a recognized Medical Assistant or related healthcare training program.

● 1+ years of clinical or telehealth experience preferred.

● Strong Chinese communication skills (spoken and written).

● Comfortable with telephony, video calls, and digital documentation systems.

● Familiarity with U.S. healthcare workflows (RPM/CCM experience a plus).

● Reliable internet connection and quiet work environment.

Job Type: Full-time

Pay: RM3, RM5,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: Remote



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