Mandarin Speaker_Remote Medical Assistant
6 hours ago
Key Responsibilities:
Patient Onboarding & Support (EST Hours 9am–6pm)
● Call new patients to confirm device receipt and assist with setup (blood pressure cuffs, glucometers, scales, etc.).
● Provide initial orientation on device use and the digital health platform.
Ongoing Patient Engagement
● Make scheduled follow-up calls, SMS, or video check-ins to ensure proper device usage.
● Remind patients of required daily/weekly readings to meet RPM compliance (≥16 days of readings per month).
● Record and document "interactive communication" for audit compliance.
Case Management Support
● Escalate abnormal readings (e.g., high BP, low SpO₂) to supervising RNs.
● Log patient-reported symptoms, device issues, or care questions in the EHR.
● Follow approved scripts and care pathways for troubleshooting.
Administrative Tasks
● Accurately record time spent per patient interaction for CPT billing compliance.
● Ensure HIPAA-compliant handling of Protected Health Information (PHI).
● Participate in daily/weekly check-ins with the shift manager.
Knowledge and Skill Requirements:
● Graduate of a recognized Medical Assistant or related healthcare training program.
● 1+ years of clinical or telehealth experience preferred.
● Strong Chinese communication skills (spoken and written).
● Comfortable with telephony, video calls, and digital documentation systems.
● Familiarity with U.S. healthcare workflows (RPM/CCM experience a plus).
● Reliable internet connection and quiet work environment.
Job Type: Full-time
Pay: RM3, RM5,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: Remote
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