Senior Clinical Liaison Specialist

Department:
Clinical

Location:
APAC-Malaysia

Description
We are looking for an enthusiastic individual to join the SEA clinical team. The role is based in Malaysia. The position is responsible for overseeing clinical education within the Malaysia market and for providing in-house clinical guidance and support and as well as clinical customer support. The position will work cross-functionally with the Malaysia team and SEA team to deliver an excellent clinical customer experience for all Invisalign Providers within the Malaysia market and SEA.

Role expectations
In this role, you will…
Deliver Results

• Achieve Monthly, Quarterly and Annual Clinical Plans and clinical target for by partnering with sales team to visit customers who need intensive clinical support
• Responsible for the working with assigned accounts and team within the assigned territory, including direction, motivation and development of clinical plans, targets, strategies and the removal of obstacles to success such as assisting dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff
• Active collaboration with sales and marketing teams to meet the needs of customers and the field
• Work closely with co-colleagues to develop a high-performance team
• Consistent self-clinical competency development to provide the right and precise clinical support
• Provide all appropriate reporting to Associate Director, Clinical Support, SEA including feedback from customers on a weekly and monthly report

Drive the Best Outcomes

• Provide Product and Clinical Training and knowledge to assigned accounts
• Develop localized training courses to the customers
• Provide appropriate training and field coaching to team members, and all external customers
• Providing continuous education to staff especially sales and marketing teams and training when there is new product launch
• Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling
• Keep abreast of what competitors are doing; and to provide updates of market intelligence and pulses in the market
• Drive team efforts to achieve departmental and company goals
• Be responsible for all quality updates records and customer product feedback

Lock in Key Relationships

• Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business
• Speaker management
• Plan and arrange clinical events that are suitable for the market and coordinate on the education pathway
• Engage speakers to clinical events with pre-event preparation
• Work with University, Key institutions in Malaysia to develop Align's credibility among professional.

What We're Looking For
In this role, you'll need …

• Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery.
• With 4-6 years of working experience, of which 1-2 years of experience in a corporate environment
• Good technical knowledge and experience in the dental are encouraged to apply
• Experience in training dentists/orthodontists
• Be knowledgeable of market and industry trends, competitors, and leading customer strategies
• Excel at building/maintaining relationships across disciplines internally and externally
• Proficient in English to communicate with key stakeholders
• Effective communication and presentation skill
• Provide support to audit processes and quality management system as required
• Some outside hours in evenings and weekends, and travelling may be required from time to time

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Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.