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Customer Service Officer Bank | RM3.2K
2 weeks ago
Customer Service Officer - Bank | RM3.2K -RM4.2K | Jln Tun Razak, KL
Job Objectives
Ensure highest standard of service delivery on personalized phone services to our customers. Serves customers by
determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Key Responsibilities
Deliver 24 hour one-stop customer service.
Ensures highest standard of service delivery on personalized phone services to our customers.
Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
Handling and resolving customer complaints proficiently.
Displaying a high level of quality and professionalism when dealing with customers.
Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
Educates the customer about the Bank's products and services and directs them toward available resources for self-help.
Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
Maintains confidentiality of the Bank's customers and data.
Proactively identifying, researching and gathering feedback from customers to improve and enhance customer's experience.
Key Requirements
At least a recognized Diploma with minimum 2 years' experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).
Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
Fresh graduates are welcome to apply.
Experience in Call Centre, Banking or Customer Service environment will be an advantage.
Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service.
Possess a pleasant voice & good telephone etiquette.
Resourceful, proactive, attentive to details and a good team player.
Possess good communication skills (verbal and written English)
Mandarin speaker is welcome too.
Location
The Intermark, Jalan Tun Razak
(Walking distance from Ampang Park LRT/ MRT station)
Job Type: Full-time
Pay: RM3, RM4,200.00 per month
Application Question(s):
- Are you ok to work in Jalan Tun Razak, KL. Yes/No?
- What is your highest Education SPM/STPM, Diploma or Degree and above?
- Are you Fresh Graduates. Yes/No?
- How many customer service experience do you have? (state how many years)
- Do you have any relatives working in UOB. Yes/No?
- Are you willing to work on night shift if asked to. Yes/No? ( You will be given a generous shift allowance of RM70 per night)
- What grade did you get for English at SPM level?
- What is your current/previous salary?
- What is your expexted salary?
- How many notice resign required?
- Why you leave your current or last job?
- How old are you?
- Do you speak Chinese. Yes/No?
Work Location: In person
